Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 286 SMDR Information Storage and Retrieval
Table 41 shows several samples of STAR entries. Note that there are two entries for Labor Day
and Memorial Day, and that Christmas Day and Christmas Holiday overlap.
The first entry in the table is checked first, and so on, until a match is found. Therefore, when
entries occur on the same date or day but at different time intervals, it is important to program
the applications in the appropriate sequence.
For example:
• The Labor Day entry, with a specific time, comes before the Day/Night entry so that a
different message (2600 in this case) is played only from 10:00 AM to 2:00 PM.
• The early time intervals come before the later intervals on Memorial Day.
• Dec. 25 comes before the range of dates Dec. 24–Jan. 4 so that the special holiday mes-
sage will be played on that day only.
Once a match is found, the application corresponding to the matched entry is invoked. If no
match is found, the application programmed in the “Default Application” field is used.
When programming the days and times, be careful not to overlap. For example, if you place a
date entry for Dec. 25 after a day of the week entry for Monday, and Christmas falls on a Mon-
day, the “Monday” application will be selected instead of the “Dec. 25” application.
SMDR Information Storage and Retrieval
An external Voice Processing Unit (VPU) can be used to capture Station Message Detail
Recording (SMDR) information. SMDR information is available only through an IP connec-
tion on a Voice Processing Unit running Windows 2000. It is not available in basic voice mail
or through Enterprise Messaging. Also, if behind a firewall, a port must be open to allow trans-
fer of SMDR information to the VPU (or other PC set up to buffer SMDR). The SMDR infor-
mation is stored in a file on the VPU hard drive for later retrieval.
Every time a call is completed, the SMDR feature records the call, formats it according to
SMDR programming (See “Station Message Detail Recording” on page 250), and sends the
record to the SMDR output device, if enabled. The formatted record is also sent to the voice
processing system if SMDR buffering is enabled.
EM does not provide support to buffer SMDR.
Table 41.
STAR Programming Entries
Entry Description Date Day Time Interval Day/Night Application
1 Labor Day Sep 1 10:00 AM–2:00
PM
2600
2 Labor Day Sep 1 Both 2601
3 Memorial Day May 30 8:00 AM–5:00 PM 2605
4 Memorial Day May 30 5:00 PM–8:00 AM 2606
5 Christmas Day Dec 25 Both 2607
6 Christmas Holiday Dec 24–Jan 2 Both 2608
7 Weekends Sat, Sun Both 2612
8 Lunch Break M–F 11:00 AM–1:00
PM
2613
9 Night Shift M–F Night 2614
10 Day Shift M–F Day 2615