Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
EM Directories
Page 281
To use the dialpad buttons to spell a name: When prompted, press the appropriate dialpad but-
tons to spell the name. The number of times a button is pressed determines which character is
entered, as shown in the digit map table below. When adjoining characters are under the same
button, press to advance to the next character. For example, 5666 66337777
enters “Jones.”
Outside caller search method: Outside callers must use the “Quick Spell” method of search-
ing the directory, if ASR is not enabled. When an outside caller accesses the voice mail direc-
tory, he or she is prompted to press the digits on the dialpad that correspond to the name they
are searching for. For example, dialpad button corresponds to ABC, button corresponds
to DEF, etc. To enter the name “Jones,” the caller would press . The system
finds the closest match based on the caller’s entry.
Press for “Q,” for “Z,” and for punctuation marks.
When the caller accepts the directory name from voice mail, the caller is transferred to the cor-
responding mailbox. After the transfer the caller either hears the subscriber’s recorded greet-
ing, their recorded directory name, or, if no recording has been made, the “mailbox number
XXX is not available” prompt. The caller can then record a message.
When the caller accepts the directory name from the Automated Attendant, the caller is trans-
ferred to the selected destination (endpoint or mailbox) if it is available. If the destination is not
available, the caller is transferred to the associated mailbox, if one exists.
Table 40.
Dialpad Alphanumeric Coding Layout
Number of Times Button is Pressed
Button 1 2 3 4 5
1 -&( )1
2 ABC ‘ 2
3 DEF ! 3
4 GH I * 4
5 JKL#5
6 MNOñ 6
7 PQRS7
8 TUV?8
9 WXYZ 9
0 @:.,0
FWD
FWD
2
3
5
6
6
3
7
7
9
1