Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 278 EM Directories
To search the directory using the endpoint’s dialpad digits:
1. Dial the Voice Mail access number. You hear the recorded system greeting.
2. Say “Directory” or press for Directory Services.
3. The buttons on your endpoint are labeled with letters. Use Quick Spell (non-display
endpoint or single line) or Exact Spell (display endpoint) to enter the name you want, as
described on page 276, then press . (If you want to exit from the directory without
selecting a name, press
or hang up.)
4. The Voice Mail application will play the selected name. Do one of the following:
• Say “Accept” or press to accept a name.
• Say “Previous” or press to hear the previous name in the directory.
• Say “More” or press to hear additional information for the selected name (if
allowed).
• Say “Next” or press to hear the next name in the directory.
• Say “New” or press and say or spell a new name to search for a different
name.
• Say “Cancel” or press to exit the directory.
EM Directories
Directories contain a list of extensions or mailboxes and the names programmed for them. The
following directories can be enabled (or disabled) in the system:
• The Mailbox Directory is a list of mailbox subscribers, their recorded names, and
mailbox numbers.
• The Automated Attendant Directory is a list of all mailbox subscribers and extension
ID owners and their recorded names.
Group Lists are not included in either type of EM directory.
The directory function is accessible to all incoming callers and voice mail subscribers. The
directory is built automatically through the voice mail subscribers and extensions. Recorded
names are added to the directories when the mailbox or extension ID owner has initialized the
name. The directory also includes extensions that do not have a voice mailbox, if the extension
is programmed with an Extension ID. If the mailbox or ID is not initialized, the directory will
include only the mailbox number or extension ID number.
The ASR feature allows callers to search the directory and make calls to endpoints more effi-
ciently. If ASR is disabled, callers must use their dialpad to spell the name of the endpoint user,
department, or group that they were searching for. When ASR is enabled, callers can search the
directory by saying the name of the endpoint user and the directory will search and locate a
match.
Private Numbers: Individual mailboxes and extension IDs can be programmed as “Private” in
DB Studio. A Private number is included in the directory and can be dialed by a caller who
knows the number, but the associated mailbox and extension number information are not avail-
able to the caller; only the name is played.
Unlisted Numbers: Mailboxes and extension IDs can also be programmed as “Unlisted.” That
means that the number will not be included in the directory but can be dialed if the caller
knows the extension number.
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