Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Listening to the Next/Previous Name
Page 277
Listening to the Next/Previous Name
After a name has been played, the caller can listen to the previous name in the directory by
pressing . To listen to the next name, the caller can press .
The directory lists are circular. That is, when the end of the list is reached, the next name
played will be the first name in the directory. Or, if the caller scrolls to the beginning of the list,
the “previous” name played will be the last name in the directory.
Accepting a Name
When the caller is using the Voice Mail feature and accepts a name, the caller is transferred to
the corresponding mailbox. Then the caller will hear either the subscriber’s recorded greeting,
recorded directory name, or, if no recording has been made, the “mailbox number XXX is not
available” prompt. The caller can then record a message.
If the caller is using the Automated Attendant feature, and accepts the name, the caller is trans-
ferred to the selected destination (endpoint or mailbox) if it is available. If an endpoint exten-
sion is dialed and the destination is not available, the caller is sent to the associated mailbox, if
one exists.
Requesting Additional Information
After a name is selected from the directory, the caller has the option of requesting additional
information. When requested, the mailbox number, extension number, and name are played (if
they have not been disallowed).
Individual mailboxes and extension IDs can be programmed as “Private” in DB Programming.
A Private number is included in the directory and can be dialed by a caller who knows the
number, but the associated mailbox and extension number information are not available to the
caller; only the name is played.
Mailboxes and extension IDs can also be programmed as “Unlisted.” That means that the num-
ber will not be included in the directory, but can be dialed if the caller knows the extension
number.
Searching the Voice Mail Directory
To search the voice mail directory by saying the name:
If Automatic Speech Recognition (ASR) is enabled, you are given the option to search for a
name in the directory by saying it. When prompted, say the full name (most accurate results),
first name, or last name of the person you are searching for. The system searches the voice mail
directory and returns a list of names. If ASR is not enabled on your voice mail system, you can
use the dialpad buttons to search the directory (see below).
1
3
NOTE
If one to nine matches are located, you can browse the list of returned names and
select the correct name from the list. If the system locates 10 or more matches,
you are prompted to say “First” or “Last” to limit your search to a first or last name.