Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 272 Call Routing Announcement
Call Routing Announcement
The Call Routing Announcement application can be used as a simple playback device that
plays a message and then hangs up to disconnect the call. This is especially useful for program-
ming hunt group announcement and overflow endpoints. Or, the Call Routing Announcement
application can use digit translation which allows the caller to press a single digit for access to
an endpoint, hunt group, or mailbox.
When a Call Routing Announcement application is used as a hunt group announcement or
overflow endpoint, calls to the application automatically stop circulating through the hunt
group if the caller selects a valid digit translation option. This allows the application to send
the call to other endpoints without the call being “pulled back” into the hunt group when a hunt
group endpoint becomes available and answers the call. However, if the caller does not dial a
valid digit translation option, the call will be pulled back if a hunt group member answers.
Call Screening
Calls transferred from the Automated Attendant or a Call Routing Announcement application
can be screened, announced, or unannounced. Separate programming flags determine the
methods used for transferring calls to endpoints with mailboxes, endpoints with extension IDs,
and extensions without mailboxes or IDs. For details, see “Call Screening Options” on
page 268.
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a recording.
Call Routing Announcement hangs
up. (If this is an announcement or
overflow endpoint, the call returns to
the hunt group.)
WITHOUT DIGIT TRANSLATION
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a greeting
WITH DIGIT TRANSLATION
Caller selects option
Call is sent to end-
point, hunt group,
Voice Mail, opera-
tor destination, digit
translation node, or
directory as deter-
mined by Timeout
programming.
Call is sent to end-
point, hunt group,
Voice Mail, opera-
tor destination, digit
translation node, or
directory as deter-
mined by digit pro-
gramming.
Caller does not
select an option
(Timeout)