Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Extension ID
Page 269
d. To forward the call to another extension:
Press
or the FORWARD menu button, and then enter the extension number.
The call is sent to the endpoint you designated. If that endpoint has screened or
announced transfers, the caller’s name is played again for that endpoint.
e. To refuse the call:
Press
or the REFUSE menu button, or simply hang up. The caller receives a
recording that says you are not available and offers the option of leaving a mes-
sage.
To receive Unannounced calls:
This is the default method for transferring a call. The call is transferred to your endpoint
without any announcement.
Extension ID
Extension IDs are used in conjunction with transferring calls through the Automated Attendant
or using the Extension Directory. The extension ID allows callers to be transferred to endpoints
and applications that do not have mailboxes. It also allows the endpoint or application to have
a recorded name in the directory. This feature is set up and initialized with the Database (DB)
Programming and Voice Mail applications.
If an Extension ID has been created in DB Programming for an endpoint extension number,
either the principal owner of the extension or the Voice Mail Administrator must set up (initial-
ize) the ID with a new password and record a name for use in the Extension Directory. At
default, the extension ID password is the same as the extension number.
If the Extension ID has not been “initialized,” calls can still be transferred to the associated
extension number. However, they cannot be accessed from the directory. If the Extension ID’s
username has not been recorded, it cannot be heard when callers access the Extension Direc-
tory. The name must be recorded in order to fully initialize the Extension ID. See page 62 for
more information on initializing Extension IDs.
Once a password has been set up and the name recorded, the extension owner may access
Extension ID Options which allows the associated directory name and password to be modi-
fied.
If an Extension ID has not been created for an endpoint, callers using Automated Attendant
cannot be transferred to that destination. Instead, these callers will receive a system recording
notifying them of an invalid entry and are routed back to Automated Attendant’s main menu.
Individual extension IDs can be programmed as “Private” in DB Programming. A Private
number is included in the directory and can be dialed if the caller knows the number, but the
extension number information is not available to the caller; only the name is played.
Extension IDs can also be programmed as “Unlisted.” That means that the number will not be
included in the directory, but can be dialed if the caller knows the extension number.
Calls transferred from the Automated Attendant or a Call Routing Announcement application
to endpoints with extension IDs can be screened, announced, or unannounced. Programming
flags determine the methods used for transferring calls to endpoints with Extension IDs. For
details, see “Call Screening Options” on page 268.
3
IMPORTANT
To provide system security, all extension IDs should have a password. To
make the passwords difficult to guess, they should not match the endpoint’s
extension number or consist of one digit repeated several times. The
default password should be changed the first time the user logs in.