Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 268 Call Screening Options
Call Screening Options
When a call is received by Automated Attendant or Call Routing Announcement and the caller
enters an extension number, the programmed Transfer Method determines how the call will be
transferred. The Transfer Method flags can be programmed in the database. If allowed in mail-
box programming, they can also be programmed by the mailbox user. The available Transfer
Methods include:
• Announce Only: The caller is asked to state his or her name. The call is transferred to
the associated extension number. When the user answers the transfer, the voice process-
ing system plays the caller’s name and completes the transfer.
• Screened: The caller is asked to state his or her name. The call is transferred to the
associated extension number. When the called party answers the transfer, the voice pro-
cessing system plays the caller’s name. The called party has the options of replaying the
name, sending the call to Voice Mail if the extension has a mailbox, transferring the call
to another extension, accepting the call, or rejecting the call.
• Unannounced: The call is transferred to the associated extension number without
announcing the call. This method is applied in the default state.
In a network setting, the voice processing system can provide call screening for a destination
extension on another node. However, the node where the voice processing system is connected
must have an off-node device programmed for the destination extension and access to the
remote node.
Depending on the Transfer Method programmed for your mailbox or extension ID, one of the
following will occur when you receive a call transfer from Automated Attendant or Call Rout-
ing Announcement:
To receive Announce Only calls:
1. When the caller enters your extension number, the system asks the caller to record his
or her name.
2. The voice processing system places a private call to your endpoint.
3. When you answer, the voice processing system plays, “You have a call from <caller's
name>,” and then it completes the transfer.
To receive Screened calls:
1. When the caller enters your extension number, the system prompts the caller to record
their name.
2. The voice processing system places a private call to your endpoint.
3. When you answer, the voice processing system plays “You have a call from <caller's
name>,” and then gives you the following options:
a. To accept the call:
Press
or the ACCEPT menu button. The call rings at your endpoint.
b. To replay the announcement:
Press
or the REPLAY menu button.
c. To send the call to Voice Mail:
Press
or the SEND TO V-MAIL menu button. The caller is transferred to your
mailbox and hears your personal greeting.
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