Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Automated Attendant Recall Destination
Page 267
Automated Attendant Recall Destination
When an endpoint receives a call that has been routed through Automated Attendant, the call is
handled as a transferred, call and the display shows
TFR FROM <description>. If the call is not
answered, the call recalls Automated Attendant’s recall destination. The recall destination is
usually the Automated Attendant Recall Destination application which announces that the
called endpoint is unavailable and allows the caller to choose to leave a message (if the end-
point has an associated mailbox) or dial another extension number.
If the Recall Destination fails to answer a call, it is automatically sent to the recall destination’s
programmed Attendant. If the call is not answered there, it is disconnected after the Aban-
doned Call timer expires.
If an invalid number is dialed, the caller is prompted to enter another number. If a caller fails to
enter a number before the Inactivity Alarm timer expires, the caller is prompted again. The
caller cannot access trunks or enter feature codes through the Automated Attendant applica-
tion. Trunk access codes and feature codes are considered invalid numbers.
Automated Attendant Custom Audiotex Recordings
Custom audiotex recordings are made using the voice mail administrator’s mailbox as
described on “Creating Audiotex Recordings” on page 71. Each recording is associated with a
recording number and assigned to the application(s) in DB Programming or using the system
administrator’s mailbox.
CALL TO AUTOMATED ATTENDANT
Automated Attendant answers and transfers the
call to the destination selected by the caller.
The party receiving the transfer does not answer
before the Transfer Voice Processing timers
expires.
Call goes to the Automated Attendant Recall Desti-
nation where caller selects option.
Call is sent to endpoint,
hunt group, Voice Mail,
or operator destination.
Call is sent to station’s
associated mailbox