Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 266 Automated Attendant Applications
The caller then has the following options:
• Dial an endpoint extension number: If an extension number is dialed, the call is trans-
ferred to the selected endpoint. If ringback tones are enabled, the caller hears ringing
while the call is being transferred. If ringback is not enabled, the caller hears music. If
the called endpoint is forwarded, the call follows the programmed forward.
• Dial a hunt group number: When a hunt group number is dialed, the call is transferred
to the selected hunt group. The call rings or circulates according to how the hunt group
is programmed (linear or distributed). If ringback tones are enabled, the caller hears
ringing while the call is being transferred.
• Dial the Voice Mail application’s extension number: The caller can reach the Voice
Mail main greeting by dialing the application extension number (access number)
assigned to the Voice Mail feature. The caller can then leave a message as a non-sub-
scriber or access any of the Voice Mail subscriber features. (See page 288 for Voice
Mail information.)
• Use the directory: If the extension or mailbox number of the party is not known, the
caller can spell the name using the dialpad buttons and “look up” the number in the
directory. (This option can be disabled in the database. Or, if there are no names
recorded for the individual mailboxes or for the system’s extension IDs, this option will
not be provided.) Directory names can be sorted by first or last name. For information
about using the directory, see page 276.
• Dial the operator access destination: If the caller needs further assistance, dialing 0
will access the voice processing system’s programmed operator destination. Or, if the
caller is on a rotary endpoint and cannot enter a digit, the call will be automatically
transferred to the operator destination. (The operator access destination is programmed
in the database. There can be separate destinations for day and night modes.)
Automated Attendant Applications
There are a number of different uses for this feature. Here are two examples:
• Direct ring-in calls to a busy Attendant could be forwarded to Automated Attendant
(using the Call Forward If Busy feature or system forwarding).
• Calls could ring in directly to Automated Attendant application’s extension number
when the system is in day and/or night mode.
IMPORTANT
Due to the natural characteristics of the trunk, the volume level of
DTMF tones transmitted over the trunk may be substantially
reduced before reaching the system and voice processing system.
This natural degradation in tone volume may adversely affect the
reliability of the Automated Attendant feature. Other factors which
can affect Automated Attendant performance are trunk noise and
the quality and strength of the DTMF tones generated by the off-pre-
mises endpoint