Instruction manual

Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Introduction
Page 265
Introduction
This section describes the voice processing system features supported by Inter-Tel voice pro-
cessing systems. Features are dependent on the voice processing system, the equipment used,
and the site’s licensing. Contact your local Inter-Tel reseller to determine which voice process-
ing system features are supported on your system.
Automated Attendant
The automated attendant is a programmable feature that can be used to provide an automated
call answering service. Calls can transfer, forward, or directly ring in to an automated atten-
dant.
For information on external voice processing systems, see “External Voice Processing Sys-
tems” on page 22.
Calls to Automated Attendant are processed as shown in the following illustration.
When an automated attendant answers a call, it plays a recording that gives dialing instruc-
tions. During or after the recording, the caller may then directly dial an endpoint extension
number, Voice Mail access number (if there is no associated mailbox), or hunt group pilot
number. Or, the caller may use the directory to look up the extension.
Automated Attendant answers
and plays a greeting followed by
a menu of options.
Caller selects option
Caller does not
select an option
Call is sent to endpoint,
hunt group, Voice Mail,
or operator destination.
Caller uses the
directory and
selects the
name of the
party wanted.
Call is sent to
endpoint, hunt
group, Voice
Mail, or opera-
tor destination.
Call is sent to
the Automated
Attendant’s
designated
dial-0 operator.
CALL TO AUTOMATED ATTENDANT