Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 260 Virtual Device Functionality
Virtual Device Functionality
With v2.2 and later, phantom devices are fully functional virtual devices on the system. Phan-
toms can function with Unified Communicator (UC) to perform advanced call routing tasks
without the need for a physical endpoint. They can also have a true status, such as idle, Do-
Not-Disturb (DND), ringing, etc. so that they could be placed in hunt groups and actually ring.
The statuses that do not apply to phantom devices include:
• Unplugged: Phantoms have no hardware and will always be online.
• Busy/Permanently Busy: Phantoms cannot answer a call.
To take full advantage of the enhanced phantom feature, the user must have Unified Communi-
cator (UC) or another Open Architecture Interface (OAI) application such as Contact Center
Suite or Attendant Console. Because phantom devices do not have corresponding hardware
devices, all programming that cannot be done in DB Programming must be done from the OAI
application.
Operational Limitations
An OAI application can have phantoms perform almost all endpoint operations. The excep-
tions are listed below. These exceptions must be enforced because phantoms do not have voice
paths.
• Phantoms cannot answer calls from an OAI application.
• Phantoms cannot make calls from an OAI application.
• Phantoms cannot participate in a conference.
• Phantoms cannot reverse-transfer calls.
Some OAI applications, such as Attendant Console, can send feature code requests to devices.
The following feature codes are not available for phantoms:
•
Answer • Page
• Auto Trunk Answer • Page Receive On/Off
• Barge-In • Ring Tone Selection
• Change Language • Queue
• Conference • Record-A-Call
• Emergency Call • Redial
• Group Listen On/Off • Reverse Transfer
• Handsfree On/Off • Seize Device
• Headset Off • Steal
• Headset On • System Hold
• Headset On/Off • Transfer
• Hookflash • Transfer To Hold
• Music