Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Responding to the Audio Diagnostics Feature
Page 259
4. If the Record-A-Call feature is available, you
have the option of recording the call.
EITHER, Press the appropriate menu button.
OR, Press the dialpad button that corresponds
to one of the following responses:
• Press to record the call.
• Press to continue without recording.
If the system cannot accurately record the call, the display shows CALL CANNOT BE
COMPLETED.
5. Hang up to complete the Audio Diagnostics
feature.
When the Audio Diagnostics selections are
completed, the system generates Alarm 128
and the administrator station displays
ALARM #128 <extension number> AUDIO
FRZ
.
To learn which Audio Diagnostics codes have been enabled for the system, consult an Inter-Tel
field technician.
Responding to the Audio Diagnostics Feature
To respond to Alarm 128:
Alarm 128 indicates that someone has completed the Audio Diagnostics feature. Contact your
Inter-Tel service technician so that they can poll the information for troubleshooting purposes.
Phantom Devices
Phantom devices are virtual extension numbers that are created for users who are usually not
physically in the office and who do not need endpoints to retrieve calls or messages. Phantom
devices do not consume a physical hardware address and do not count against the system total-
device count.
Basic Characteristics
Phantom devices:
• Cannot make or receive calls
• Cannot be programmed as system administrators
• Have a Voice Mailbox
• Have the ability to forward endpoint calls to a current location (such as to a cell end-
point, pager, or home endpoint)
If the phantom device has a Voice Mailbox, the extension appears in the Voice Mail directory
and the system intercom (IC) directory. Voice mail indications and endpoint silent messages
are stored in the phantom device information.
When created, phantom devices are automatically added to the All Endpoints extension list.
Phantom devices can be forwarded and follow the rules for endpoint manual forwarding and
system forwarding.
Phantoms in v2.2 and later DB Programming are defaulted to the not-in-DND status. When
upgrading an old database to v2.2 or later, if there were phantom devices in the old database,
their DND statuses will not be changed after the conversion.
WOULD YOU LIKE
TO RECORD CALL?
YES
NO
1
2
ALARM #128
x12345 AUDIO FRZ
CLEAR ALL ALARMS
CLEAR ALARM
IDLE MENU