Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 258 Using Record-A-Call for Diagnostics
Using Record-A-Call for Diagnostics
If the Record-A-Call feature has been programmed for the station, users can record the call
while using the Audio Diagnostics feature (see page 258).
The Record-A-Call feature cannot be used on certain calls such as Agent Help, Station Moni-
tor, Conferences, and Paging.
Collecting Audio Diagnostics Data
If your Inter-Tel service technician instructs you to collect this diagnostics data, perform a
System History Freeze using the instructions on page 61.
Using the Audio Diagnostics Feature
Only endpoints with the Audio Diagnostics feature enabled can use the feature.
Only 6-line display endpoints have the menu buttons mentioned in these instructions. Users
who have endpoints with a 2-line display, or no display, must use the numeric entries to use the
Audio Diagnostics feature.
To use the Audio Diagnostics feature:
1. If the endpoint is idle, while on-hook, enter the Audio Diagnostics feature code (320).
If you are on an active call, press
, then enter the Audio Diagnostics feature
code (320).
The display shows
PLEASE SELECT AUDIO PROBLEM.
2. Do one of the following to select an audio
problem:
EITHER, Press the appropriate menu button.
OR, Enter the two-digit numeric code (01–12)
that corresponds to the audio problem (See
page 257).
The display shows
PLEASE SELECT AUDIO
DIRECTION
.
3. Select the direction of the audio problem.
EITHER, Press the appropriate menu button.
OR, Press the dialpad button that corresponds
to one of the following responses:
• Press for ONLY I HEAR IT.
• Press for ONLY OTHER PARTY.
• Press for WE BOTH HEAR IT.
If the Record-A-Call feature is enabled for your endpoint, the display shows
WOULD
YOU LIKE TO RECORD CALL?
∞
ENTER TWO DIGIT
AUDIO PROBLEM
STATIC
DELAYED AUDIO
ECHO
OTHER
PLEASE SELECT
AUDIO DIRECTION
ONLY I HEAR IT
ONLY OTHER PARTY
WE BOTH HEAR IT
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2
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