Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Audio Diagnostics
Page 257
Audio Diagnostics
The Audio Diagnostics feature code (320) allows users to generate diagnostics information for
audio problems. When the Audio Diagnostics feature is initiated, users are prompted to answer
questions about the audio problems by pressing specific dialpad buttons. Based on those
answers, the system generates Alarm 128 on the administrator endpoint. For details, see “Man-
aging System and Network Alarms” on page 54.
The Audio Diagnostics feature can be accessed when the endpoint is idle or when the user is
on an active call. The amount of diagnostics information that the endpoint provides to the sys-
tem depends on the state of the endpoint when the feature is accessed. An active call produces
more diagnostic information than an endpoint in an idle state. If users do not want to access the
Audio Diagnostics feature while on a call, they can access the feature immediately after they
hang up.
In the following scenarios, the diagnostics information is not captured:
• If the user accesses the Audio Diagnostics feature but does not respond to the prompts
on the display, the feature times out after 30 seconds.
• If either the user or the other party terminates the call before completing the diagnos-
tics, the feature is terminated.
Audio Problems
When the Audio Diagnostics feature code (320) is entered, the system prompts users to select a
characteristic of the audio problem. Users with 6-line display endpoints can either press the
menu button that corresponds to the displayed audio problem or enter the numeric codes for
the audio problem on their dialpads. Users with 2-line-display endpoints, or no-display end-
points, must enter the numeric codes on their dialpads because they do not have menu buttons.
A list of the 12 audio problems and the numbers associated with them is provided in Table 37.
Although 12 predefined audio problems are available, only four can be programmed for the
system. The default numbers of the four selected audio problems may also be changed.
Specifying Audio Direction
After selecting the audio problem, the system prompts the user to choose the direction of the
audio problem. The following options are available:
•
ONLY I HEAR IT (users with a 2-line display, or a no-display, endpoint press )
•
ONLY THE OUTSIDE (users with a 2-line display, or a no-display, endpoint press )
•
WE BOTH HEAR IT (users with a 2-line display, or a no-display, endpoint press )
Table 37.
Default Audio Diagnostics Audio Problem Numbers
Audio Problem Number Audio Problem Number
Echo 01 Too Loud 07
Static 02 Distorted 08
One-Way Audio 03 Delayed Audio 09
No Audio 04 Clipping 10
Choppy Audio 05 Cross-Talk 11
Too Soft 06 Other 12
1
2
3