Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
System Error/Message Print
Page 255
In addition to the messages, the following error indications will occur in the event of a system
alarm:
• If a major system alarm occurs,
MAJOR ALARM appears on all display endpoints. The
warning may also appear on a single display endpoint if the endpoint is defective. If all
endpoints on the system are inoperative, the alarm message appears on the administra-
tor’s display endpoint and the Inter-Tel 5000 Base Server LCD panel.
• A minor alarm sends a message to the primary attendant and to administrators, if pro-
grammed to receive alarms.
Each message record includes the following fields:
• Sequence Number: This field shows the order in which the faults occurred. If there is a
skip in a series of sequence numbers, it indicates that a message was logged that is not
programmed to be printed.
• Time: The Time field shows the time that the fault occurred. This field shows the hours
and minutes in 24-hour format as HH:MM.
• Date: The Date field shows the date that the indicated fault occurred. The date shows
the month and date as MM-DD.
• Fault Code: The Code field holds the associated number of the indicated fault. This
field is four characters in length and the first character is an “M” for messages or “A”
for minor alarms. Each of the different system faults that the system is capable of
detecting is assigned a unique number (M100–M999 or A001–A299) in the system
database.
• Type: This field indicates the following:
– Alarms: The field shows “ALARM” for system faults that have not stopped system
operation.
– Information Messages: The field shows “INF.” The condition requires no attention.
– Warning Messages: The field shows “WRN.” The condition requires attention
because it may affect system performance.
– Severe Messages: The field shows “SVR.” The condition requires attention because
it has affected or will affect system performance.
• Realm: This field does not appear for Alarm messages. This two-character field indi-
cates the realm responsible for the message. The field will contain one of the following
abbreviations:
– DB indicates that the message applies to the system database. These problems can
often be fixed in DB Programming.
– HW indicates the messages concerns the system hardware. Typically these problems
are corrected by adjusting or replacing the affected hardware.
– EG indicates a software error which will, most likely, require the intervention or
attention of an Inter-Tel software engineer.
• Source
: This field does not appear for Alarm messages. This two-character field indi-
cates the software source responsible for the message.
– CP indicates that Call Processing is the source
– OS refers to the Operating System
– SS refers to the System Software
– AL refers to a Voice Processing System link