Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
SMDR Report Format
Page 253
For an incoming call: This field is determined by the service type of the trunk that was used
for the call and whether the digits are being suppressed. If the information is not suppressed, it
is included in the report as shown in Table 36.
* Ring-in records appear only if ring-in diagnostic records are enabled as described on
page 250.
START This shows the time that the call became valid (see page 250 for an explanation). For an unan-
swered ring-in, it shows the time the call began ringing. It is shown in 24-hour time (00:00–
23:59).
ELAPSED This shows the call length from the START time (above) until disconnect or the length of time
an unanswered call was ringing. If the option is enabled that shows call duration in seconds,
calls up to 999999 seconds long appears as S=XXXXXX (XXXXXX represents the number
of seconds) and calls lasting longer than 999999 seconds appear as HH:MM (hours and min-
utes).
COST This is the approximate cost of the call ($XX.XX), based on the database information. If cost
exceeds $99.99, it is printed without the decimal point ($XXXXX). If it exceeds $99999,
$$$$$$ is shown instead. If there is no cost, the field is blank.
ACCOUNT
CODE
This is a standard, forced, or optional account code (up to 16 digits). An optional account
code overrides standard or forced account codes. The field is blank if no account code was
used.
If an asterisk (*) appears at the end of the record, as shown in the sample, it indicates that the
call was terminated because the system detected a disconnect signal from the trunk (that is, the
caller hung up before the station user on the call).
Table 36.
SMDR Report Format
Service Type Call Record Shows: Ring-In Record* Shows:
DID, DNIS, or *DNIS* (not
DISA ring-in)
Trunk DID or DNIS Information Ring... Trunk DID or DNIS
Information
DID, DNIS, or *DNIS* with
DISA ring-in
Blank if answered; DISA digits
if unanswered
DISA calls do not generate a
ring-in record
Caller ID, ANI, or *ANI* Outside Party ANI or Caller ID Ring...Outside Party ANI or
Caller ID
*ANI*DNIS* Outside Party ANI or Caller ID
and Trunk DID or DNIS Infor-
mation
Ring...Outside Party ANI or
Caller ID and Trunk DID or
DNIS Information
None Blank Blank