Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 250 Station Message Detail Recording
Station Message Detail Recording
Station Message Detail Recording (SMDR) is a system feature that provides a detailed record
of outgoing and incoming calls. The system records only valid calls. Outgoing calls become
valid when, depending on system programming, the Valid Call timer expires or polarity rever-
sal is detected. Outgoing calls become valid immediately if placed on hold or transferred.
Incoming calls are always valid immediately.
Endpoint call data can be recorded on a customer-provided printer or an alternate device, such
as a magnetic tape or floppy disk. The voice processing system PC can also be used to capture
Station Message Detail Recording (SMDR) information. The SMDR information is stored in a
file on the voice processing system PC hard disk for later retrieval.
Selectable SMDR options include any combination of the following. (See page 249 for an defi-
nition of call cost types.)
• Record All Incoming Calls: Records all incoming calls that are answered, except DID/
DNIS calls.
• Record All Local Calls: Records all calls that use the “local” call cost.
• Record All Free Calls: Records all calls that use the “free” call cost.
• Record All Ring-in Diagnostics: A ring-in message is recorded for every incoming
call (whether answered or unanswered) to indicate how long it rang.
• Record All Toll Local Calls: Records all calls that use the “toll local” call cost.
• Record All Toll Long Distance Calls: Records all calls that use the “toll long distance”
call cost.
• Record All Operator Calls: Records all calls that use the “operator” call cost.
• Record All International Calls: Records all calls that use the “international” call cost.
• Record All DISA Calls: Records all DISA calls.
• Record All Conference Calls: Records all conference calls. If all conference parties
exit except one station and one outside party, the call is no longer considered a confer-
ence and, when completed, it will be recorded using the appropriate call cost for that
outside call.
• Record All DID/DNIS Calls: Records all calls received through DID and DNIS.
• Record All Trunk To Trunk Calls: Records all calls made from one outside caller to
another.
• Record All Network Calls: Records all calls placed to and received from network
nodes.
• Record All Off-Node Devices: Records all calls placed to and received from off-node
devices.