Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Record Keeping and Maintenance Features
Page 249
Record Keeping and Maintenance Features
The record keeping and maintenance features available include Call Cost Accounting and Sys-
tem Error/Message Printing
Call Cost Accounting
For Estimating Purposes Only
The system's Call Cost Accounting feature is intended to provide a cost estimate that is applied
to the various classes of calls. Due to the wide variation in charges among network carriers, the
system's call cost calculation cannot be used as a prediction of actual charges. This feature can
only be used as a management tool to estimate call cost.
The Call Cost Accounting feature estimates the cost of outgoing and incoming calls, displays it
on the Inter-Tel endpoints, and prints it in the SMDR reports. The cost is based on the type of
call, phone number dialed, the elapsed time of the call, the day of the week, and the time of
day. A table in the database supplies the rates for all types of calls, including multiplicative
factors for evening and weekend rate changes on outgoing calls. The equation for calculating
call cost is:
Daytime Rate X Multiplicative Factor X Connect Time
Multiplicative Factor Adjustment
The multiplicative factor adjusts the daytime per-minute call cost for evening and weekend
rates of outgoing calls. For example, the evening call cost multiplier is 0.65 if calls are 35%
less expensive after 5:00 PM. The daytime rate (D), evening (E) multiplicative factor, and
night/weekend (N/W) multiplicative factors are used on the following schedule.
If call cost is set to zero, call cost will not display during the call and the SMDR printout will
show $00.00.
In a network setting, the call cost shown on the display and SMDR output use the factors and
rates for the node on which the trunk resides. In other words, if a station on Node 1 dials what
is considered a long-distance number on Node 1, but the call is routed to Node 2 where the
number is considered local, the Inter-Tel endpoint will use the local call cost rate from Node 2.
The call rate used for calls between nodes will be based on the Network call rate.
All outgoing calls using a trunk that is not subject to toll restriction are classified as one of the
following call types for call cost calculation (call cost type is programmed in the database).
• Free
• Local
• Toll Local
• Toll Long Distance
• Incoming
• Operator
• Network
• International
Table 35.
Multiplicative Factor Cost Adjustments
SUN MON TUE WED THU FRI SAT
8 AM TO 5 PM N/WD DD DDN/W
5 PM TO 11 PM EE EE EEN/W
11 PM TO 8 AM N/W N/W N/W N/W N/W N/W N/W