Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 242 Do-Not-Disturb Override
To place your busy endpoint in Do-Not-Disturb while a call is camped on:
If, while on a call, you hear Call Waiting signals and you want to let the caller know you do not
want to be disturbed:
Inter-Tel endpoints: Press the button or press the Special button and then enter
a Do-Not-Disturb feature code (370 or 372). The button lights. The display shows DO-
NOT-DISTURB ON. The intercom caller is no longer camped on and receives Do-Not-
Disturb indications.
Single line endpoints: This procedure will interrupt the call you are on. Hookflash/
recall and enter the a Do-Not-Disturb feature code (370 or 372). The call you are on is
placed on Consultation Hold. The intercom caller is taken off of Camp On and receives
Do-Not-Disturb indications. To return to the call you interrupted, hookflash/recall
twice.
Do-Not-Disturb Override
If your Inter-Tel endpoint is enabled for Do-Not-Disturb override and you hear Do-Not-Disturb
tones when placing an intercom call, you may use the following procedure to break through
Do-Not-Disturb and complete the call.
Do-Not-Disturb override (Inter-Tel endpoints with this feature enabled only):
When you hear Do-Not-Disturb tones while placing an intercom call, press the Special button
and enter the Do-Not-Disturb Override feature code (373). If the called station is idle, the call
rings as a private intercom call. If the called station is busy, your call camps on.
Remote Programming
The Remote Programming feature allows a user to place an endpoint in Do-Not-Disturb mode
(DND) or forward the station’s calls, or change the password; either from another station or
through DISA. Each station has a password to limit access to this feature. (See page 150 for
information about DISA.)
In a network, Remote Programming can be performed on one node for any Inter-Tel endpoint
that is programmed as an off-node device on that node. You must go through DISA for remote
programming of any endpoints that are not programmed as off-node devices.
Endpoint Password
The endpoint password is used only for the Remote Programming feature.
The endpoint password can be up to 8 digits in length. The default password is the extension
number of the endpoint. The password can be changed by entering the Program Station Pass-
word feature code at the endpoint or when using the Remote Programming feature. It can also
be programmed through Individual Endpoint programming.
If the password is changed from an endpoint, the user will be prompted for the old password,
then the new password, and will be asked to verify the new password. If it is programmed
through Remote Programming, the user will already have entered a correct password. In this
case, the user is prompted only for the new password and then asked to verify the password.
DND
IMPORTANT
To prevent unauthorized use of the call forward feature, all endpoints using
Remote Programming should have a password. To make the passwords dif-
ficult to guess, they should not match the extension number or consist of
one digit repeated several times.