Instruction manual

System Features

INTER-TEL

5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007

Page 228 Intelligent Directory Search

Intelligent Directory Search

The Intelligent Directory (IDS) feature requires Inter-Tel 5000 v1.2 or later.

The IDS feature simplifies searching for entries in a directory by significantly reducing the

number of keystrokes required to find a match. However, because the dialpad has fewer but-

tons than the number of letters in the alphabet, each button represents several letters. For exam-

ple, dialpad button represents “5, J, K, L, j, k, or lower case L.” To enter JONES, you press

. As you press buttons, several possible matches appear on the display end-

point screen. This data entry process is similar to the “text on nine keys (T9)” feature found on

some cell phones.

With minimum keystrokes, users can retrieve the names and phone numbers of persons entered

into the Inter-Tel 5000 Intercom (IC) and Outside Directories and identify the status of features

on endpoints from the Features Directory.

Voice Mail Directory instructions have not changed. The IDS feature does not apply to the

Voice Mail Directory. Continue to use existing user guide instructions for entering and retriev-

ing names from the Voice Mail Directory.

A display endpoint or an Inter-Tel

Model 8602 IP softphone application is required for using

the IDS feature. The Model 8602 IP softphone is a software application that enables Voice over

Internet Protocol (VoIP) telephone calls from laptop and desktop computers.

Pressing Dialpad Buttons to Create Characters

IDS allows you to retrieve entries from Inter-Tel 5000 IC, Outside, and Feature Directories.

Depending on the type of endpoint being used, you can create alphabetical characters by press-

ing the numeric and special character buttons on the dialpad. Digital and most IP endpoints

require one method, which is explained in the following text. The Inter-Tel Model 8602 IP

softphone requires a different method, which is explained in the Help files embedded with the

application.