Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 214 Forward to an Outside Number
Forward to an Outside Number
When programming an endpoint for call forward to an outside phone number, a trunk access
code is programmed before the phone number. If the endpoint is called while the selected trunk
group is busy, the call will not be forwarded. Calls will ring at the forwarded endpoint until the
call is answered or the caller hangs up. The forwarded endpoint’s display shows
FORWARD
TO BUSY TRUNK
.
The forwarded endpoint’s (not the intercom caller’s) trunk and toll restrictions are checked
when an intercom call is forwarded to an outside number.
When an outside call is forwarded to an outside number, the Unsupervised CO timer is acti-
vated. When the timer expires, the call recalls the attendant. If the attendant does not answer
the recall before the Abandoned Call timer expires, the call is disconnected.
Endpoints with Forced Local Toll Call and Forced Long-Distance Toll Call account codes can-
not forward calls to outside numbers.
If a trunk group is assigned direct ring in to multiple endpoints, and one of those endpoints is
forwarded to an outside number, incoming calls on that trunk group are not forwarded to the
outside number.
Depending on central office trunk quality, some reduction in voice volume may occur when an
outside call is forwarded to an outside phone number.
Manual Forwarding to the Public Network
If disabled, the endpoint flag called Manual Forwarding to Public Network prevents the end-
point from manually forwarding calls to the public network. This prevents users from calling in
to a local endpoint and reaching toll numbers by way of the Call Forward feature.
Forward to the Message Center
Endpoint users can forward calls to their message centers. Inter-Tel endpoint users can forward
calls to their designated message center by pressing the button and then the
button or
MESSAGE CENTER menu button. Single line users must use the Call Forward pro-
cedure and dial the extension number of the message center.
Forward to an Attendant
Endpoint users can forward calls to their Attendant by pressing the button and then
, or by entering a Call Forwarding feature code and dialing .
Forward to Voice Mail
If an endpoint is forwarded to Voice Mail or if the message center is a Voice Mail hunt group,
the user’s mailbox number is automatically dialed when the Voice Mail unit answers the for-
warded call.
If a chain of forwarded endpoints ends in Voice Mail, the mailbox number of the first endpoint
in the chain will be selected when the Voice Mail unit answers the call.
If a trunk group is assigned direct ring in to multiple endpoints, and one of those endpoints is
forwarded to a Voice Mail unit, incoming calls on that trunk group are not forwarded to the
Voice Mail unit.
FWD
MSG
FWD
0
0