Instruction manual

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System Features

INTER-TEL

5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007

FWD Button

Page 213

If calls are forwarded to a voice processing system application and the system is unable to

communicate with the voice processing system PC, the call will not be forwarded. It will

remain at your endpoint. Call Forward overrides System Call Forward at the principal end-

point.

If an endpoint is programmed for Forward No Answer or Forward No Answer/Busy and

receives a transferred call, the Forward No Answer timer is started when the intercom call

from the transferring endpoint begins ringing. The Forward No Answer timer is restarted if the

transferring endpoint completes the transfer before the timer expires (the transferred call will

then be forwarded when the timer expires).

Agent Help Request calls, queue callbacks, and recalls do not forward, except that a recall at

an attendant’s endpoint will forward to another endpoint.

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Some Inter-Tel endpoints use a combination of the default key and forwarding menu

keys. When the default key is pressed, the display shows a menu of call forwarding

options. The user must then select the option wanted by pressing the corresponding key next to

the display. If the key is programmed to use any other Forward feature code (355–358)

the forwarding options will not be displayed when the key is pressed; the Inter-Tel

endpoint will operate the same as any other Inter-Tel endpoint.

Any Inter-Tel endpoint user can make any user-programmable button a button that uses

one of the forwarding feature codes (355–358). See the procedures on page 154 for program-

ming user-programmable buttons.

A user-programmed button is lit only when the endpoint is programmed for the call

forwarding condition enabled by that button. For example, if a user-programmed but-

ton is set to forward calls when the endpoint is busy, the button will be lit when the Forward If

Busy feature is enabled, but not if the Forward If No Answer feature is enabled.

If an Inter-Tel endpoint user has both a fixed button and a user-programmable

button, the fixed button will always light when the endpoint is forwarded. However, the user-

programmable button will be lit only when the forwarding option activated by that but-

ton has been selected. For example, if the user has the Forward All Calls feature programmed

under a user-programmable button, that button will light if either the fixed or programmable

button is used to select that feature. However, if the fixed button or a feature code is

used to set the Forward If Busy feature, only the fixed button will light.

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