Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 212 Call Forward
Call Forward
With Call Forward, a user can route incoming intercom and outside calls (including direct ring-
in calls) to another endpoint, to a hunt group, or to an outside phone number, if allowed by toll
and trunk restrictions. In a network setting, the network allows the user to forward calls to end-
points or hunt groups on another node. (See also page 243.)
The four forwarding options are:
• Forward all calls: All incoming calls are immediately forwarded.
• Forward if no answer: Incoming calls are forwarded if they are not answered before
the Forward No Answer timer expires.
• Forward if busy: Incoming calls are immediately forwarded if the endpoint is busy.
• Forward if no answer or busy: Incoming calls are forwarded immediately if the end-
point is busy or if calls are not answered before the Forward No Answer timer expires.
If forward all calls is enabled, display endpoints show the call forwarding status and destina-
tion until the request is canceled. If one of the conditional forwards is enabled (no answer,
busy, or no answer/busy), display endpoints show the forward status for five seconds and then
return to normal. If the endpoint receiving the forward is equipped with a display endpoint, it
shows
EXT XXXX FWD FROM EXT XXXX for each forwarded call received.
Users can chain Forwards from endpoint to endpoint provided that the Forwards do not form a
logical loop and the chain does not include more than 10 endpoints. The conditional Forward
features (if busy, if no answer, if busy/no answer) may form a loop that the system cannot
detect until a call is placed to the forwarding endpoint. For example, if two users forward their
calls to each other using the Forward If Busy feature, the system accepts the requests. How-
ever, if a call rings in while both endpoints are busy, the forwards create an illegal loop. In this
case, the call camps on to the called endpoint and that endpoint’s display shows
INVALID FOR-
WARD PATH
.
If more than one endpoint has ring in for a trunk group, direct ring-in calls on that trunk group
will forward to extension numbers, but not outside numbers or Voice Mail ports. The display of
the endpoint receiving the forwarded call will show it as a forwarded call, and the Call button
or individual trunk button flashes to show ring in. The individual trunk button also flashes on
the endpoint that is being forwarded.
Calls cannot be forwarded to restricted outside phone numbers or to endpoints in Do-Not-Dis-
turb. If the endpoint that is programmed to receive your forwarded calls is later placed in Do-
Not-Disturb and you receive a call, you will momentarily see a display showing that the desti-
nation endpoint is in Do-Not-Disturb; the call will remain at your endpoint. Direct ring-in calls
that are forwarded to an endpoint in DND will ring the DND endpoint in accordance with the
rules of DND.
If your endpoint is in Do-Not-Disturb and you have call forwarding programmed, the call is
still forwarded, unless you enabled Forward No Answer. With Forward No Answer, intercom
callers will see the programmed Do-Not-Disturb display, and the call will not be forwarded.