Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Unanswered System Forward Calls
Page 211
Unanswered System Forward Calls
If a call that is following a System Forward path is not answered or all forwarding points are in
Do-Not-Disturb or busy, its final destination depends on the type of call, as shown in Table 26
Table 26.
Final Destinations for Types of Calls
Type of Call
All FWD Points
Busy or Do-Not-Answer
All FWD Points
in Do-Not-Disturb
Intercom Rings at the last forwarding point
until it is answered or the caller
hangs up.
Call never leaves the principal end-
point.
Call routing
ring-in (except
DISA)
Rings at last forwarding point until it
is answered or caller hangs up.
Rings at the principal endpoint until it
is answered or the caller hangs up.
Direct ring-in Rings at last forwarding point until it
is answered or caller hangs up.
Rings at the principal endpoint until it
is answered or the caller hangs up.
Transfer from
an endpoint,
Automated
Attendant, or
Voice Mail
Recalls the transferring endpoint's
transfer recall destination when the
System Forwarding Advance timer
expires at the last forwarding point.
If immediate forwarding is enabled,
rings the principal endpoint until the
applicable Transfer timer expires.
Then it recalls the transferring end-
point's transfer recall destination.
If a conditional forwarding is enabled,
rings principal endpoint until the Sys-
tem Forward Initiate timer expires.
Then it recalls the transferring end-
point's transfer recall destination.
DISA (includ-
ing Call Rout-
ing to DISA)
Rings at last forwarding point until
the Abandoned Call timer expires.
Rings at the principal endpoint until
the Abandoned Call timer expires.
Recalls Recalls the principal endpoint's
attendant when the System For-
warding Advance timer expires at
the last forwarding point.
If the principal endpoint does not
have an attendant, the call contin-
ues to ring at the last forwarding
point until the Abandoned Call timer
expires.
If immediate forwarding is enabled,
rings principal endpoint until the
Recall timer expires. Then it recalls
the principal endpoint's attendant.
If a conditional forwarding is enabled,
rings principal endpoint until the Sys-
tem Forward Initiate timer expires.
Then it recalls the principal end-
point's attendant.
If the principal endpoint does not
have an attendant, the call continues
to ring at the principal endpoint until
the Abandoned Call timer expires.