Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 206 System Forwarding
• Endpoint status: The system recognizes four different types of endpoint status.
– No Answer: If the call is not answered at the principal station before the System For-
warding Initiate timer expires, the system sends the call to the forwarding path.
– Busy: If the principal station is busy, the system immediately sends the call to the
forwarding path. Both “No Answer” and “Busy” can be selected together to form a
“Not Available” status.
– Do-Not-Disturb: If the principal station is in Do-Not-Disturb, the system immedi-
ately sends the call to the forwarding path.
– Immediate: The system immediately sends the call to the forwarding path. The prin-
cipal station user cannot answer an immediately forwarded call, but can reverse
transfer it from the forwarding point.
• Day-mode/night-mode status: The system day/night mode is used to determine if a
forwarding path is taken. Either day mode, night mode, or both may be specified.
For an example, see the diagram below. In the example, the principal station user wants direct
ring-in or transferred calls to ring at his or her endpoint during day mode. The principal station
has a forwarding path with two forwarding points: a hunt group and Voice Mail. If the princi-
pal does not answer the call, it follows the forwarding path to forwarding point #1, a hunt
group. If the hunt group does not answer the call, it would continue on the forwarding path and
go to the principal station Voice Mailbox (forwarding point #2).
If the principal station is an Inter-Tel end-
point, the “ring principal once” option can
be set that will signal the principal station
when a call begins to follow the forward-
ing path. The signal to the principal station
consists of a display (
CALL SENT TO
FORWARD PATH
) and a single burst of
ring tone. The call cannot be answered at
the principal station, but can be reverse
transferred from the system forward point.
If a call rings in to multiple endpoints, and one or more of those endpoints has system forward-
ing, the call will not follow any of the forwarding paths. Agent Help requests will not follow
any forwarding path.
If a principal station or an endpoint forwarding point is a member of a hunt group, calls placed
to the hunt group’s pilot number are unaffected by system forwarding. The hunt group calls
will be received at the endpoint as usual and will not enter the system forwarding path.
A call follows only the forwarding path of the principal, even if a forwarding point has a for-
warding path of its own. The call that originated at the principal station will follow only the
principal station’s forwarding path.
CALL RINGS IN TO PRINCIPAL STATION
CALL IS SENT TO FWD POINT #1 - HUNT GROUP
CALL IS SENT TO FWD POINT #2 - VOICE MAIL
NO ANSWER