Manualshelf

Instruction manual

ManualsBrandsCisco ManualsComputer equipmentCisco ASR 5000 Application Detection and Control Administration Guide
221222223224225226227228229230
System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
System Forwarding
Page 205
System Forwarding
System forwarding is a standard feature that provides the ability to program the system so that
calls ringing at an endpoint will follow a database-programmed “forwarding path” that routes
the call based on the type of call and the status of the intended endpoint. (The Call Forwarding
endpoint feature can be used to override System Forwarding.) Several terms will be used to
describe this feature, including:
• Principal Station: Original endpoint being called.
• Forwarding Point: A destination (endpoint, hunt group, or off-node device) to which
the system-forwarded call is directed. Each forwarding path can contain up to four for-
warding points.
• Forwarding Path: The sequence of forwarding points to which the call will be sent.
Forwarding paths are programmed in the database. Up to 200 unique paths can be pro-
grammed. Each endpoint can have up to three forwarding paths.
Two system timers are used with this feature:
• System Forwarding Initiate: This timer determines how long a call will ring (unan-
swered) at the principal station before moving to the first forwarding point. The default
value is 15 seconds, and the range is 2–255 seconds.
• System Forwarding Advance: This timer determines how long the call will ring unan-
swered before moving to the next forwarding point. The default value is 15 seconds,
and the range is 2–255 seconds.
For each forwarding path assigned to the endpoint, the system checks the following three crite-
ria to determine if and when a call should be forwarded:
• Type of incoming call: The following six different types of calls can be programmed to
be sent to the forwarding path:
– Outside calls received through a call routing table (including DID and E&M calls,
but not including DISA calls)
– Ringing outside calls
– Transferred outside calls (including Automated Attendant and Voice Mail transfers)
– Recalling outside calls
– DISA calls (including DISA calls received through a call routing table)
– Intercom calls