Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Placing the Entire Conference on Hold
Page 199
Placing the Entire Conference on Hold
Any inside party involved in a conference can place the conference on hold at his or her end-
point. The other conference parties remain connected and can converse. The user that placed
the conference on hold can then place calls or use system features while the conference is on
hold. Then the user can return to the conference on hold. Note, however, that a conference may
not be terminated while it is on hold.
After a user has moved a conference to hold, the user may, if appropriate, establish another
conference. Because each conference is established under a separate Call button, it is possible
for the user to have access to any individual conference for further call processing. If the user
elects to use the button for conference access, the button will rotate through
the conferences in priority order. The button will always reflect the status of the top-
priority conference. The priority order for the button when multiple conferences are in
effect is:
• Conference or call on transfer hold
• Ringing (ring in, recall, or camp on) conference
• Conference on hold
• Active conference
To place the conference on hold (any inside party) during a conference call with an Inter-
Tel endpoint:
Press the Hold button or press the Special button and enter the Individual Hold feature
code (336). The conferenced parties remain connected. The call and buttons
flutter.
To place the conference on hold (any inside party) during a conference call with a single
line endpoint:
Hookflash and then enter the Individual Hold feature code (336). The conferenced par-
ties remain connected.
If you do not return to the conference before the Hold timer expires, the conference will
recall your endpoint. If the recall is not answered, the conference will recall to your
attendant's endpoint. At the attendant, the call will be terminated automatically after the
Abandoned Recall timer if no inside parties are still in the conference and if it is not
answered by the attendant. (If the attendant answers the call, a conference is re-estab-
lished with the attendant endpoint as one of the conference parties.)
To return to the conference with an Inter-Tel endpoint:
Press the Hold button, the button, or the fluttering Call button.
To return to the conference with a single line endpoint:
Lift the handset and enter the Conference feature code (5).
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