Instruction manual

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System Features

INTER-TEL

5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007

Transfer to Hold

Page 193

Transfer to Hold

A call transferred to hold at an endpoint does not ring or send a display message while holding.

After the Hold timer expires, the endpoint rings or sends Call Waiting signals. Also, calls trans-

ferred to Hold do not recall to the transferring party’s endpoint. Rather, they recall to the

receiving party’s attendant if unanswered after the Hold and Recall timers expire. Besides the

procedure listed below, Inter-Tel endpoint users have an alternative method for transferring

calls to hold; see step 4 in the preceding procedure.

To transfer a call to Hold:

1. Model 8660 or 8662: While on a call, press the

TRANSFER-TO-HOLD menu button.

The display shows

TRANSFER CALL TO EXTENSION.

Other Inter-Tel endpoints: While on a call, press the Special button and enter the

Transfer To Hold feature code (346). The display shows

TRANSFER CALL TO EXTEN-

SION

Single line endpoints: While on a call, hookflash and enter the Transfer To Hold fea-

ture code (346).

2. Model 8660 or 8662 users can use the Directory feature by pressing the IC DIRECTORY

menu button.

3. Hang up to complete the transfer.

To pick up a call that was transferred to Hold:

If a call was transferred to Hold at your endpoint:

Inter-Tel endpoints: When your button, a Call button, or individual trunk but-

ton is fluttering, lift the handset and/or press the fluttering button or the but-

ton for an outside call. You are connected to the caller. You can also connect to the call

by lifting the handset and dialing the Individual Hold feature code (336).

Single line endpoints: Lift the handset and enter the Individual Hold feature code

(336). You are connected to the call.

Transfer Recalls

If a call is transferred to another endpoint and is not answered before the appropriate Transfer

timer expires (and if it was not transferred to hold), the call recalls the transferring endpoint’s

recall destination (defaults to the endpoint) and the Recall timer is started. The call rings until

the Recall timer expires. If unanswered, it recalls the transferring party’s attendant, and the

Abandoned Call timer is started. (If the transferring endpoint has no attendant, the call contin-

ues to recall at the transferring endpoint.) If the call is not answered before the Abandoned Call

timer expires, the call is disconnected by the system.

In a network, an endpoint’s transfer recall destination can be an off-node device.

To answer a transfer recall:

Inter-Tel endpoints: When the recall rings at your endpoint, the display shows

<user-

name> RECALLING FROM <username>

. Lift the handset and/or press the

button. Press the medium-flashing Call button or individual trunk button, or press the

button if the call is not automatically connected.

Single line endpoints: If you hear a repeating signal of four tones and a pause, lift the

handset. You are immediately connected.

ANSWER