Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 192 Transfer to Ring
Transfer to Ring
To transfer a call or conference:
1. Inter-Tel endpoints: While on a call, press the button, or press the Special
button and enter the Transfer to Ring feature code (345). Intercom dial tone is heard.
The display shows
TRANSFER CALL TO EXTENSION.
Single line endpoints: While on a call, hookflash. Tones are heard, followed by inter-
com dial tone.
2. Perform one of the following actions:
• Select an outgoing trunk group or press the
OUTSIDE PHONE menu button, and
dial the phone number you want. If all trunks in the trunk group are busy, select
another trunk group or camp on and wait for a trunk. If you hear repeating reorder
tones, you dialed a restricted phone number. To return to the caller on transfer
hold, press the lit Call button, trunk button, or button (Inter-Tel endpoint)
or hookflash twice (single line endpoint).
• Dial the extension number you want or press a Speed Dial button, the
VOICE
MAIL
menu button, or the MESSAGE CENTER menu button. Model 8660 or 8662
users can use the Directory feature by pressing the
IC DIRECTORY menu button.
The number can be an endpoint extension number, for the attendant, a hunt
group pilot number, or a Voice Mail extension number.
If you transfer to an endpoint that is forwarded to Voice Mail, you hear repeating dou-
ble tones and the display shows
DEST FORWARDED TO VOICE MAIL.
If you transfer to Voice Mail, the system waits for you to enter the mailbox number.
The display shows
ENTER MAILBOX. Enter the mailbox number you want. Users of
Executive and Professional Display endpoints and Model 8560 endpoints can access
the Directory feature by pressing the
IC DIRECTORY menu button, if the system is val-
idating mailbox numbers. If you do not enter a mailbox number before you hang up,
the caller is connected to the Voice Mail unit and must enter the mailbox number after
listening to the introductory voice prompts.
3. If appropriate, wait for an answer and announce the call. If you are calling an endpoint
such as Automated Attendant that does not accept call announcements, the display
shows
HANG UP TO FINISH TRANSFER.
4. You have the following options:
To complete the transfer: Hang up or press another Call button. The display shows
CALL TRANSFERRED TO <user name>.
To return to the caller: Press the fluttering Call button, trunk button, or button
(Inter-Tel endpoint) or hookflash twice (single line endpoint).
To try another endpoint: Press the button or press the Special button and
enter the Transfer to Ring feature code (345). Then dial another extension number.
To transfer the call to hold when calling an endpoint (Inter-Tel endpoints only):
Press the button or the
TRANSFER-TO-HOLD menu button. Or press the Special
button and enter the Individual Hold feature code (336). The call will not ring or send
Call Waiting signals until the Hold timer expires.
TRANSFER
IC
0
IC
TRANSFER
HOLD