Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Call Transfer
Page 191
Call Transfer
The following paragraphs describe transfer feature codes and the different ways to transfer
calls.
Feature Codes
Either of two feature codes can be used to transfer intercom and outside calls to other end-
points, voice processing system applications, hunt groups, off-node devices, or outside phone
numbers. The call transfer options are as follows:
• Transfer to ring: You can transfer intercom or outside calls to another endpoint, a
voice processing system application, a hunt group, or an outside phone number.
• Transfer to hold: Either intercom or outside calls can be transferred to another end-
point and placed on hold using this feature.
Transferring Conference Calls
An established conference can be transferred to an endpoint. While the transfer is taking place,
the parties in the conference remain connected to each other and may converse. The transfer
will appear at the destination endpoint in the same manner as any other transferred call along
with a
CONFERENCE TFR FROM <username> display and may be answered by the endpoint
user.
Transfer to a System Forward
When a user transfers a call to the principal station of a system forwarding path, the Handsfree
Announce System Forward system-wide flag determines what the caller will hear. If enabled,
the caller will place a handsfree call to the principal station and can announce the transfer. The
call does not enter the forwarding path. If the option is disabled, the transferring user will hear
ringing and can announce the call only if it is answered by the principal station or one of the
forwarding points.
Transfers and Outside Calls
If a user answers another call while a party is waiting on transfer hold, the waiting party will be
moved to individual hold at that endpoint. If the Hold timer expires while a call is on transfer
hold, the call will recall the endpoint. The user must return to the call on hold and begin the
transfer process again. There may be some reduction in voice volume when an outside call is
transferred to an outside phone number depending on the quality of the trunks in use.
Transfer-to-Connect Endpoint Flag
If the Transfer-To-Connect Allowed endpoint flag is enabled, an announced transfer call
(including an announced transfer from Voice Mail) connects immediately with the destination
once the transferring party hangs up. (If the flag is disabled, the recipient must press a Call but-
ton or the button to answer the transferred call). If the user has a headset enabled, or
if the user picks up the handset for the initial call and the transferring party disconnects, the
transferred party hears a single tone and then is immediately connected without any further
action from the user. Calls will not automatically connect in handsfree speakerphone mode.
This flag applies only to Inter-Tel endpoints and is disabled in the default state.
ANSWER