Instruction manual

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System Features

INTER-TEL

5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007

Microphone Mute

Page 189

Microphone Mute

Whether handsfree or using the handset, you can temporarily turn off your microphone while

on a call. The call is still connected; you can hear the other party, but they cannot hear you.

Since the call is not placed on hold, no timer is activated. The button is lit when the

microphone is muted; the light will go off when you press the button to re-enable the

microphone.

If you receive an Off-Hook Voice Announce call (see page 176), you can press the but-

ton while speaking to the OHVA caller to mute the handset microphone. The caller on the

handset will not hear you or the OHVA caller. When you press again, the handset

microphone is re-enabled.

You cannot mute the microphone on your endpoint while your call is on hold at another end-

point.

Muting the endpoint microphone:

1. To temporarily turn off your microphone while on a call, press the button or

MUTE menu button, or press the Special button and enter the Microphone Mute On/Off

feature code (314). The button is lit, and the display shows

MICROPHONE

MUTE ON

. If off-hook, do not hang up (unless you press the Speaker button first).

2. Press the lit button or UNMUTE menu button, or press the Special button and

enter the feature code (314) to turn the microphone on. The button goes off, and

the display shows

MICROPHONE MUTE OFF.

Call Waiting

While an endpoint is in use, incoming intercom and outside calls camp on until the busy end-

point is available. The busy party hears a single Camp On tone every 15 seconds, unless the

Camp On Tone timer is changed or Camp On tones are disabled at the endpoint.

An endpoint programming flag titled Camp On Indications allows Camp On tones to be

enabled or disabled for incoming intercom and outside calls. This flag is programmed on an

endpoint-by-endpoint basis.

The DID/E&M Receive Busy Instead Of Camp-On endpoint flag determines whether E&M

and DID callers will receive busy signal or receive ringback and camp on when calling a busy

endpoint. In the default state, busy tones are disabled, and the callers will hear ringback while

camped on to the called endpoint. This flag is programmed on an endpoint-by-endpoint basis.

To respond to call waiting using an Inter-Tel endpoint:

1. If, while on a call, you hear a single camp-on tone and/or see the button, a Call

button, or an individual trunk button flashing rapidly, you have a call waiting. The dis-

play indicates the type of call that is waiting (intercom, outside, recall, etc.). If you are a

hunt group member, the display shows the number of calls camped on to the hunt

group. Do one of the following:

• If you want to end the current call, hang up. A waiting outside call rings as an

incoming call; an intercom call rings as a private call. Answer as usual.

• If you want to place the current call on hold, press the Hold button or press the

Special button and enter the Individual Hold feature code (336). The Call button,

individual trunk button, or button flutters (unless an intercom call is

IMPORTANT

If you receive complaints from IP endpoint users about losing audio on

muted calls, there may be a firewall issue. Contact your local Inter-Tel

dealer for assistance.

MUTE