Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Trunk Camp On and Busy Trunk Callback (Queue)
Page 183
Trunk Camp On and Busy Trunk Callback (Queue)
Camp On and Callback Queue requests allow the caller to wait for an available resource. A
user waiting for a specific resource (a trunk or an endpoint) will be served before a user wait-
ing for a group that contains that specific resource, such as a trunk group or hunt group. This
includes camped on Emergency Call feature calls.
Trunk Camp On
When a user attempts to select a busy outgoing trunk or trunk group, the system sends a busy
signal. The user can wait off-hook to camp on until the trunk is available.
A user can camp on to busy resources on other nodes and will hear the other node’s music-on-
hold while camped on. When the system has several routing options for a call, it tries to use
each route, in order, until it finds a free route. If it is unable to find a free route, the system tries
once again to use the first route. If the first route is still busy, the system camps on to the first
route.
To camp on to an outgoing trunk group:
1. When you hear a busy signal after selecting an outgoing trunk, do not hang up. You
camp on and hear music until a trunk in the trunk group is available. The display shows
WAITING FOR <trunk name>.
2. When you hear a single progress tone and outside dial tone, dial the phone number you
want. The associated Call button or individual trunk button flashes slowly.
Busy Trunk Callback (Queue)
If you attempt to select a busy outgoing trunk group and hear a busy signal or if you camp on,
you can request a queue callback and hang up until the system signals your endpoint that a
trunk in the trunk group is available. Each endpoint can place only one queue request at a time.
If a second request is made, the first request is canceled and replaced by the second request.
A user cannot queue onto busy resources on another node.
Queue callbacks must be answered before the Queue Callback timer expires. If a callback is
not answered, the queue is canceled. If the endpoint is busy when a trunk in the queued trunk
group becomes available, the queue request is placed at the end of the queue list.
To queue a busy outgoing trunk:
1. Inter-Tel endpoints: When you hear a busy signal while selecting a trunk. Or if you are
camped on, press the
QUEUE button, or press the Special button and enter the Queue
Callback feature code (6) and hang up. The display shows
QUEUE REGISTERED FOR
<trunk name>
.
Single line endpoints: When you hear a busy signal while selecting a trunk or if you
are camped on, hookflash and enter the Queue Callback feature code (6). Hang up.
2. Your endpoint rings when the queued trunk is available. Display endpoints show TG
XXXX
or <group name> IS NOW AVAILABLE.
3. Inter-Tel endpoints: Lift the handset and/or press the fast-flashing Call button, individ-
ual trunk button, or the button. Then dial the phone number. The associated
Call button or individual trunk button flashes slowly. If ARS was used when the call
was placed originally, the number is dialed automatically.
Single line endpoints: Lift the handset and dial the number you want. If all DTMF
decoders are busy when your endpoint is called back, the system sends repeating reor-
der tones instead of dial tone, and the queue is canceled. If ARS was used when the call
was placed originally, the number is dialed automatically.
ANSWER