Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Receiving Outside Calls
Page 181
Receiving Outside Calls
To receive an outside call on an Inter-Tel endpoint:
You will hear one of the following signals when receiving an outside call.
• Repeating long tones and a Call button or individual trunk button is flashing at
the fast rate: A call is ringing in. Lift the handset and/or press the flashing individual
trunk button, flashing Call button, or button. (Model 8660 or 8662 endpoint
users who have a programmed Voice Mail extension can press the
SEND TO V-MAIL
menu button to transfer the call to Voice Mail.) The individual trunk or Call button
flashes slowly during the call. Display endpoints show
<trunk name> RINGING IN.
• Intercom call or page announcing a call and a Call button or individual trunk but-
ton is flashing at the fast rate: A call has been transferred to your endpoint. Lift the
handset and/or press the flashing individual trunk button, flashing Call button, or
button. Model 8660 or 8662 endpoint users that have a programmed Voice
Mail extension can press the
SEND TO V-MAIL menu button to transfer the call to Voice
Mail. The individual trunk or Call button flashes slowly during the call. Display end-
points show
TG XXXX or <group name> TFER FROM EX XXXX or <username>.
• An individual trunk button is flashing at the fast rate, there is no ring signal, and
you have allowed answer for the trunk. You may hear ringing on another end-
point: Press the fast-flashing individual trunk button as described above or enter the
Automatic Trunk Answer feature code (350). The button cannot be used to
answer these calls.
To receive a call on a single line endpoint:
You hear a page announcing a transfer and/or repeating long double tones: A call
is ringing in. Lift the handset; you are connected to the caller.
You hear a call ringing in on another endpoint and you have allowed answer: Lift
the handset and enter the Automatic Trunk Answer feature code (350). You are con-
nected to the lowest-numbered trunk ringing in for which you have allowed answer.
To receive a call that was transferred to hold:
When you hear a page announcing that an outside call is holding at your endpoint (a Call but-
ton or individual trunk button is fluttering):
Inter-Tel endpoints: Lift the handset and/or press the fluttering Call button or individ-
ual trunk button, or press the button. You are connected to the caller.
Single line endpoints: Lift the handset and press the Hold button or enter the Individ-
ual Hold feature code (336). You are connected to the caller.
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