Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 178 Outside Calls
2. To terminate the OHVA call: Press the lit Speaker button or have the OHVA caller
hang up. If you terminate the original call by hanging up the handset, you remain con-
nected to the OHVA call in the handsfree intercom mode.
To block an off-hook voice announce call (OHVA-enabled Inter-Tel endpoints only):
1. While on a call using the handset, you hear a camp-on tone. The display shows
CALL
ANNOUNCE FROM <username>
. To cause the intercom call to camp on, press the
Speaker button. The button flashes.
2. If you want to send Do-Not-Disturb signals to the camped-on call, press the
button.
Outside Calls
When a trunk is selected for receiving or placing an outside call, the voice channel is seized
and cannot be used by any other endpoint (unless the Conference feature is used, see
page 195). If the trunk wanted is busy, the user can camp on or request a queue callback. Other
features that apply to both outside and intercom calls are discussed later in this section of the
manual. They include placing calls on hold, call waiting, call transfer, reverse transfer, confer-
encing, and call forwarding. See page 139 for an explanation of outgoing-access, allowed-
answer, and ring-in assignments.
Placing Outside Calls
Inter-Tel endpoints can be programmed to select a trunk, a trunk group, or ARS when a Call
button is pressed. In the default state, all Call buttons are programmed for ARS access.
On display endpoints, the dialed number is displayed with hyphens separating the toll field,
equal access field, area code, office code, hookflashes, pauses, asterisks, pounds, Centrex
codes, and/or absorbed digits. When the system absorbs local trunk digits, the digits are dis-
played even when they are not dialed. (For example, if 423 is absorbed and 6767 is dialed,
423-6767 is displayed.)
When placing a call, begin dialing before the Dial Initiation timer expires. If the timer expires,
the system drops the trunk connection and sends repeating reorder tones. This prevents a trunk
from being tied up accidentally.
To place an outside call:
1. Lift the handset. (If using an Inter-Tel endpoint, you can dial on-hook.)
2. Select an outgoing trunk, using one of the methods described below. The associated
individual trunk or Call button flashes slowly. (If on-hook, the Speaker button is lit.).
You must have outgoing access to a trunk to seize it.
• Model 8660 or 8662: Press the
OUTGOING menu button.
• Any Inter-Tel endpoint: Select a trunk using one of the following methods:
1.) Press an individual trunk button for direct access.
2.) Enter a trunk group access code (92001–92208) or press a trunk group but-
ton. This selects a trunk in the chosen trunk group. (If the group has not been
programmed, the display shows
NO TRUNKS IN TRUNK GROUP.)
3.) If your endpoint is programmed to select a trunk group when a Call button is
pressed, press a Call button for outgoing access.
IC
DND