Instruction manual
System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Off-Hook Voice Announce (OHVA)
Page 177
OHVA calls cannot be processed if the secondary voice path or the speakerphone of the called
endpoint is not available. This occurs when the endpoint has a different OHVA call in progress,
has an active data call in progress, is on an active handsfree intercom or outside call, has
handsfree disabled, has a call being changed from handset to speakerphone, has a headset
enabled, or is in Do-Not-Disturb. Also, OHVA calls are not possible if the caller is placing a
private intercom call or has the Ring Intercom Always feature enabled.
If you press the button while speaking to an OVHA caller on the speakerphone, the
handset microphone will be muted and the caller on the handset will not hear you or the OHVA
caller. When you press again, the handset microphone is re-enabled.
To place an OVHA call:
1. When placing an intercom
call to a busy OHVA-enabled
Inter-Tel endpoint, do not
hang up. You hear busy sig-
nals until the Camp On and
OHVA Screening timers
expire. If you hear music after
the Camp On timer expires,
conditions for an OHVA call
were not met and you are
camped-on. See page 166.)
2. When the OHVA Screening
timer expires—and if the endpoint’s secondary voice path is available—you are auto-
matically connected to the called party’s speakerphone.
To place an immediate off-hook voice announce call (Inter-Tel endpoints with Mini-DSS
buttons only):
This method can be used only if the database has been programmed to allow Inter-Tel end-
points with Mini-DSS buttons to bypass the Camp On and OHVA Screening timers.
1. When an intercom call is placed, using a Mini-DSS button, to a busy OHVA-enabled
Inter-Tel endpoint, do not hang up.
2. Press the Mini-DSS button for that endpoint again. If the endpoint’s secondary voice
path is available, you are immediately connected and may speak.
To receive an OHVA call (OHVA-enabled Inter-Tel endpoints only):
1. While on a call using the handset, you hear a camp-on tone. The display shows
CALL
ANNOUNCE FROM <username>
. Do nothing. When the OHVA Screening timer
expires, you hear a double tone. You are connected with the intercom caller via the
speakerphone. Your original call remains connected on the handset.
The system provides the following language options: American English, British English, Span-
ish, and
Japanese prompts and displays. Administrators must know which languages are consid-
ered Primary and Secondary for the system.
If you press while speaking to the caller on the speakerphone, the handset
microphone will be muted and the caller on the handset will not hear you or the OHVA
caller. Press again to enable the handset.
IMPORTANT
To place an OHVA call using a single line endpoint, the Ring Intercom Always
feature must be disabled. To disable this feature, lift the handset of the sin-
gle line endpoint and dial feature code 377. By default, the Ring Intercom
Always feature is enabled.
MUTE
MUTE
OFF-HOOK VOICE ANNOUNCE
ENDPOINT WITH
PCDPM
Ext. 1103
Ext. 1002
ACTIVE
CALL ON
HANDSET
Caller places a call
to ext. 1002 and
hears busy signal
Display shows INTERCOM
CALL FROM 1103
After 5 seconds, call is
established on speaker, if not
blocked.
1
2
3
MUTE
MUTE