Instruction manual

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System Features

INTER-TEL

5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007

Viewing Waiting Messages

Page 175

Viewing Waiting Messages

To view received messages at a display endpoint:

1. If your button is flashing, one or more messages are waiting and the display

shows

YOU HAVE XX MESSAGES.

Model 8660 or 8662: While on-hook, press the

VIEW MESSAGES menu button. Then

press

PREVIOUS or NEXT to scroll to the appropriate message.

Other Inter-Tel endpoints: While on-hook, press the button repeatedly to view

waiting messages.

2. A displayed message will show MESSAGE RECEIVED FROM EXT XXXX. If necessary,

you can answer or cancel a message while it is displayed, as described in “Answering

Messages” on page 175.

Answering Messages

To answer messages at a display endpoint:

1. When the message is displayed (as described in “Leaving Messages” on page 173),

press the button or the

REPLY menu button while on- or off-hook. Depending on

how the message was left, an intercom call is placed to the endpoint that left the mes-

sage or to your message center.

2. If the button continues to flash, there is another message (display shows the

next message).

If, when you respond to the message, the called endpoint is unavailable (does not

answer a private call, is busy, or is in Do-Not-Disturb), your button continues

to flash (and the display indicates a waiting message) unless you immediately leave a

message before hanging up or cancel the message after hanging up. The message wait-

ing indications are canceled automatically only when you have actually connected with

the called endpoint. Message indications from Voice Mail will only be cleared if you

save or delete the waiting Voice Mail message. The button will re-light if you

clear the message indication without saving or deleting the Voice Mail

Repeat step 1.

To answer messages at a non-display endpoint or single line endpoint:

1. Inter-Tel endpoints: If you see a flashing endpoint button, press the

button. Depending on how the message was left, an intercom call is placed to either the

endpoint that left the message or your message center.

Single line endpoints: If you hear single line message waiting tones (six tones) after

lifting the handset or hookflashing when the endpoint is idle, enter the Message feature

code (365). Depending on how the message was left, an intercom call is placed to either

the endpoint that left the message or your message center.

If the called endpoint does not answer, is busy, or is in Do-Not-Disturb, you may hang

up or leave a message at that endpoint before hanging up. You will continue to receive

message waiting indications ( button flash or tones), unless you left a message

while attempting to retrieve the message or canceled the message after hanging up. The

message waiting indications are canceled when you are actually connected with the

called endpoint. Message indications from Voice Mail will only be cleared if you save

or delete the waiting Voice Mail message. The button will re-light if you clear

the message indication without saving or deleting the Voice Mail message.

2. If message waiting indications continue, there is another message. Repeat this proce-

dure.

MSG