Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 174 Canceling a Message Waiting Indication
Canceling a Message Waiting Indication
Occasionally, before the person you called responds to your message, you may want to cancel
a Message Waiting indication that you left on their endpoint. If the message was left with the
person’s message center, you cannot cancel the Message Waiting indication; only the message
center can cancel that message. Use the following procedure to cancel a message that you left
on an endpoint.
To cancel a message you left:
1. Executive Display, Professional Display, and Model 8660 or 8662: While on-hook,
press the button. Then press the
CANCEL MESSAGE menu button. The display
shows
CANCEL MESSAGE ON EXT#. If you want, you can press the IC DIRECTORY
menu button to use the intercom directory to look up a number. See page 225 for
instructions.
Other Inter-Tel endpoints: While on- or off-hook at your endpoint, enter the Cancel
Message feature code (366). The display shows
CANCEL MESSAGE ON EXT #.
Single line endpoints: Lift the handset and enter the Cancel Message feature code
(366).
2. Enter the extension number of the endpoint that has the message indication that you
want to cancel. You hear intercom dial tone if off-hook, or confirmation tone if on-
hook. The display shows
MESSAGE CANCELED FOR <username>. If a message was
not present at the called endpoint, you hear reorder tones and the display shows
NO
MESSAGES TO CANCEL
).
Responding to Messages
Once a message has been received at an endpoint from the local voice mail unit or alternate
message source, a user views the message, answers the message, and then cancels the Message
Waiting indicator. In the following sections the role of the alternate message source is
described along with procedures for viewing, answering, and canceling a waiting message.
Alternate Message Source
The Alternate Message Source feature enables a voice mail unit to leave messages through an
endpoint location or hunt group that is designated as its alternate message source. When a mes-
sage is left on the voice mail unit for a user who has an assigned mailbox, the called endpoint
receives the Message Waiting indications. If it is a display endpoint, the display shows
MES-
SAGE RECEIVED FROM <alternate message source>
rather than from the voice mail circuit.
When the user retrieves the message, an intercom call is placed to the alternate message
source.
An endpoint’s message center or alternate message source does not need to be on the same
node as the endpoint. It can be an endpoint, hunt group, Voice Processing application, or any
off-node device.
MSG