Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Leaving Messages
Page 173
Leaving Messages
To leave a message waiting indication:
1. When calling an endpoint, if you hear a busy signal, Do-Not-Disturb signal (repeating
signal of four fast tones and a pause), or the call is not answered:
Inter-Tel endpoints: Press the button. Or press the Special button and enter the
Message feature code (365). The endpoint receives a Message Waiting indication. The
display shows
HANG UP OR WAIT FOR MESSAGE CENTER.
Single line endpoints: Hookflash [recall] and enter the Message feature code (365).
2. To have the called party call you: Hang up or press a trunk button or the but-
ton to disconnect before the Message Wait timer expires. The display shows
MESSAGE
LEFT FOR <username>
.
To leave the message with the called party's message center: Do not hang up. When the
Message Wait timer expires, a private call is automatically placed to the called party’s message
center. (If the message center is a Voice Mail hunt group, the called party’s mailbox is automat-
ically dialed after the Voice Mail unit answers the call.) Leave your message with the message
center and hang up. The called endpoint receives message waiting indications. If the message
center does not answer the call (that is placed after the timer expires), the display will show
that the message was from your endpoint and you will be called when the endpoint user
responds to the message indications. The display shows
MESSAGE LEFT FOR <username>.
If the endpoint you are calling does not have a designated message center, you will hear dial
tone immediately after pressing the button. The endpoint will receive a Message Wait-
ing indication.
Silent Messages
Silent messages can be placed while on- or off-hook without making an intercom call to the
endpoint. This method should be used by analog Voice Mail units.
To leave a silent message:
Executive Display, Professional Display, and Model 8660 or 8662 endpoints: While
on-hook, press the button. Then press the
LEAVE MESSAGE menu button. The
display shows
LEAVE MESSAGE ON EXTENSION. Enter the extension number you
want. The number is shown on the display. (If necessary, you can press the
IC DIREC-
TORY
menu button to use the intercom directory to look up a number. For instructions,
see page 225.)
Other Inter-Tel endpoints: While on-hook, enter the Silent Message feature code
(367). Then dial the extension number you want.
Single line endpoints: Lift the handset and enter the Silent Message feature code (367).
Then dial the extension number you want and then hang up.
MSG
IC
MSG
MSG