Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Call Logging
Page 167
To request a callback from an endpoint:
1. Inter-Tel endpoints: When you hear a busy signal or Do-Not-Disturb signal (a repeating
signal of four fast tones and a pause) when calling an extension number, press the
QUEUE menu button. Or press the Special button, enter the Queue Callback feature
code (6), and hang up. The display shows
QUEUE REGISTERED FOR <username>.
Single line endpoints: When you hear a busy signal or Do-Not-Disturb signal when call-
ing an extension number, hookflash and enter the Queue Callback feature code (6).
Then hang up.
2. When the queued endpoint is available, your endpoint will ring. Display endpoints
show
<username> IS NOW AVAILABLE. Lift the handset or press the button.
A private call is automatically placed to the queued endpoint.
Executive Display, Professional Display, and Model 8660 or 8662: You may press one
of the following menu buttons:
• CANCEL QUEUE: To cancel the queue request, press this button without lifting
the handset.
• ANSWER: You may press this button instead of lifting the handset to answer the
queue callback using the speakerphone.
To cancel a queue request before the queued endpoint becomes available:
• Inter-Tel endpoints: While on-hook, enter the Queue Callback feature code (6). The dis-
play shows
QUEUE REQUEST CANCELED.
• Single line endpoints: Lift the handset, enter the Queue Callback feature code (6), and
hang up.
Call Logging
The Call Logging feature lists the following types of calls for users of Inter-Tel digital and IP
endpoints and Inter-Tel IP softphone applications:
• Missed Calls
• Received Calls
• Dialed Calls
The Call Logging feature helps you see who called when you were away and makes it easy to
redial those people. Non-display and single line endpoints do not support this feature. Six-line
display endpoints are recommended for field visibility and ease of use.
Benefits of Call Logging include the ability to redial intercom (IC) and outgoing calls, to store
Caller ID data from incoming calls, and to identify missed calls. The system provides you with
an interface similar to cell phones. Call lists are stored in Call Processing and are accessible
through the user interface screen on display endpoints.
ANSWER