Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 166 Intercom Camp On and Queue Callback
Intercom Camp On and Queue Callback
Camp On and Queue Callback requests allow the caller to wait for an available resource. A
user waiting for a specific resource (a trunk or an endpoint) will be served before a user wait-
ing for a group that contains that specific resource (trunk group or hunt group). This includes
camped on Emergency Call feature calls—if the Emergency Call feature uses a trunk group,
requests for specific trunks will be processed ahead of the emergency call.
Camp On
When a user calls a busy endpoint or hunt group, the system sends a busy signal. The caller
can wait off-hook to camp on (after the Camp On timer expires) and hear music while waiting
until the called endpoint is available. The system periodically sends Call Waiting signals to the
busy endpoint(s).
A user can camp on to busy endpoints on other nodes and will hear the other node’s music-on-
hold while camped on.
If an endpoint enables Do-Not-Disturb while an intercom call is camped on, the camped-on
caller is removed from the camped on state and that caller receives Do-Not-Disturb indications
(see page 189). Intercom callers cannot camp on to an endpoint that is in Do-Not-Disturb.
To camp on to an extension number:
• All Inter-Tel endpoints: If you hear a busy signal when calling an extension number and
want to camp on, do not hang up. If Music-On-Hold is enabled, you hear music while
camped on. When the endpoint is available, a private call is automatically placed, and
you hear repeating double tones until the call is answered. The display shows
WAITING
FOR <username>
.
• Model 8660 or 8662: You may press one of the following menu buttons:
– LEAVE MESSAGE: This button appears only if you have called an endpoint. Press
this button to leave a Message Waiting indication at the endpoint. See page 167 for
details.
– LEAVE VOICE MAIL: This button appears only if the called endpoint has a Voice
Mailbox. Press this button to call the endpoint’s Voice Mailbox.
– QUEUE: Press this button to request a callback when the resource is available, as
described in the following section.
Busy Endpoint Callback Queue
When a called endpoint is busy or in Do-Not-Disturb, the caller can apply the Queue Callback
feature and hang up until the endpoint becomes available. This can be done even if the call
camps on. Each endpoint can apply only one active Queue Callback request at a time.
The Queue Callback feature can also be used when calling a hunt group if all endpoints are
unavailable. A user cannot queue onto busy resources on another node.
Queue callbacks must be answered before the Queue Callback timer expires. If a callback is
not answered, the queue is canceled. If the endpoint is busy when called back, the queue
request is placed behind any other waiting queue requests. Queue callbacks do not follow for-
warding and are not blocked by Do-Not-Disturb mode.