Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Placing Intercom Calls
Page 165
2. Dial an extension number. The number can be 0 for the attendant, an endpoint extension
number, or a hunt group pilot number. Display endpoints show the number dialed. If
you dial too slowly, the Inter-digit timer may expire and you will hear reorder tones.
One of the following will occur:
a. If calling a handsfree Inter-Tel endpoint, speak after you hear a double tone. The
display shows
IC TO <username>.
b. If placing a private call or calling a single line endpoint, a hunt group, or an
Inter-Tel endpoint with handsfree disabled, you hear repeating double tones until
the call is answered. The display shows
CALL RINGING FOR <username>. When
the call is answered, the display shows
IC TO <username>. Executive Display,
Professional Display, and Model 8560 endpoint users can press one of the follow-
ing menu buttons while the call is ringing:
 LEAVE MESSAGE: This button appears only if you have called a station.
Press this button to leave a message waiting indication at the station. See
page 167 for details.
 LEAVE VOICE MAIL: This button appears only if the called station has a
Voice Mailbox. Press this button to call the station’s Voice Mailbox.
c. If you dial an invalid number, you hear reorder tones. Display endpoints show
INVALID NUMBER. If you do not have an assigned attendant and you dialed 0, the
display shows
NO ATTENDANT PROGRAMMED. If you dialed a hunt group num-
ber with no assigned endpoints, the display shows
NO MEMBERS IN HUNT
GROUP
.
d. If the called endpoint is busy, the display shows <username> IS BUSY. You have
the following options (in addition to the menu buttons described previously):
 Disconnect: Hang up and try later. If dialing handsfree (Inter-Tel endpoints
only), press the Speaker button to disconnect.
 Camp On: Do not hang up, your call camps on. When the called endpoint is
available, a private call is placed. See page 166 for details.
 Request a callback (queue): This is similar to camping on except that you
hang up and wait for the busy endpoint to become available. (For more infor-
mation, see page 166.) Executive Display, Professional Display, and Model
8560 endpoint users can press the
QUEUE menu button.
e. If you hear a repeating signal of four fast tones and a pause, the endpoint is in
Do-Not-Disturb. You can use the Queue Callback feature or, if enabled on your
endpoint, use the Do-Not-Disturb Override feature to place a nonhandsfree call to
the endpoint by pressing the Special button and entering the Do-Not-Disturb
Override feature code (373) or pressing the
OVERRIDE DND menu button.
f. If the called endpoint is busy, in Do-Not-Disturb, or there is no answer, you can
leave a message waiting indication with the endpoint itself or with the endpoint’s
message center. For details, see page 167. Executive Display, Professional Dis-
play, and Model 8560 endpoint users can press the LEAVE MESSAGE or
LEAVE VOICE MAIL menu button.
g. If the called station is a busy endpoint, and if all the necessary conditions for
OHVA are enabled, you can complete the call using the Off-Hook Voice
Announce feature. For a complete explanation of this feature, see “Off-Hook
Voice Announce (OHVA)” on page 176.