Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 162 Multi-Language Feature on Network Operation
In the previous example, the digit translations could be nodes that lead to various other Ameri-
can English-only or Japanese-only applications. Or, the first level can give more choices, such
as English Voice Mail or Automated Attendant and Japanese Voice Mail and Automated Atten-
dant. Either way, the individual applications or nodes can be programmed to play only one lan-
guage or they can use the device’s language, as needed.
Multi-Language Feature on Network Operation
Nodes do not have to use the same Primary and Secondary languages because the Voice Mail
system installs all existing language prompts, not just prompts for the languages designated as
Primary or Secondary. Therefore, for calls across network nodes, if the language does not
match between the two nodes, the called Voice Mail system searches for the designated lan-
guage in its system in the following order; Primary language, Secondary language, American
English, British English, Japanese, and Spanish and uses the designated language. If the desig-
nated language does not exist in the Voice Mail system, the system uses the default Primary
language instead.
Directories
If Multilingual Support is enabled, directory users will be able to enter English/Spanish and
Japanese (Katakana) characters, as needed. Procedures for using the directories are given on
page 225.
In directories, the English characters are alphabetized before the Japanese characters. There-
fore, Japanese names will be at the end of the list, after the English names.
Change Language Feature Code
A user can change the assigned language for the endpoint by entering the Change Language
feature code only when the endpoint is idle.
To change the endpoint language:
Single line endpoints: Lift the handset and enter the Change Language feature code
(301) to change your endpoint between the Primary and Secondary Language, as appro-
priate. To verify the current language, you can call a voice processing system applica-
tion that does not override the device language.
Changing an endpoint’s language automatically changes any display. For example, if an end-
point changes from English to Spanish while in Do-Not-Disturb mode with message 02, the
display would change from American English message 02 to Spanish message 02.
Only digital display endpoints display Japanese prompts. Other Inter-Tel endpoints do not sup-
port Japanese prompts.
Intercom Calls
When the procedures in this section tell you to hookflash [recall], quickly press and release the
hookswitch. If you press the hookswitch to hang up, hold it down for a couple of seconds. Oth-
erwise, the system recognizes it as a hookflash [recall].
The intercom (IC) feature allows the user to place endpoint-to-endpoint calls that can be
answered either in handsfree mode or in private, or non-handsfree, mode. A user that reaches a
busy endpoint can camp on, request callback queue, or leave a message. As described in this
section, other features that apply to both outside and IC calls include call waiting, call transfer,
reverse transfer, call forwarding, and placing calls on hold.
The network allows handsfree intercom calls when calling from one node to another, unless the
call camps on to the node before being sent to the other node.