Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 160 Secondary Language Selection
Secondary Language Selection
A field titled “Secondary Language” is provided for each endpoint in the system. This field
corresponds to the Change Language feature (301). This feature toggles between the System
Primary Language and the endpoint Secondary Language, or it can specify a language. This
allows any endpoint in the system to have its own secondary language or use the System Sec-
ondary Language, giving the system the ability to support more than two languages.
If an endpoint’s Secondary Language field is programmed as Use Primary Language, the
Change Language feature will do nothing because the endpoint toggles between the System
Primary Language and the endpoint Secondary Language (the System Primary Language).
If an endpoint’s Secondary Language field is programmed as Use Secondary Language, the
Change Language feature will toggle between the System Primary Language and the end-
point’s Secondary Language, which is the System Secondary Language. This state is the sys-
tem default.
If an endpoint’s Secondary Language field is programmed as Japanese, the Change Language
feature will toggle between the System Primary Language and the endpoint Secondary Lan-
guage, which is Japanese.
The Language field for endpoints indicates the language the endpoint is currently set to. This
field used to toggle between the Use Primary Language and Use Secondary Language. It can
be set to any specific language along with the Use Primary Language and Use Secondary Lan-
guage. A side effect of changing the Language field is that if you change it to Japanese at the
same time the endpoint Secondary Language field is set to Spanish, then the user will have no
way to get back to Japanese if they enter the Change Language feature code. This situation
occurs because the first time the user enters the feature code, the system will toggle the end-
point to the Use Primary Language. The next time the user enters the feature code, the system
will toggle the language to the endpoint’s Secondary Language, which is Spanish. To avoid
this situation, simply change the endpoint’s Secondary Language to Japanese and the end-
point’s Language field to Japanese.
Trunks
A flag in DB Programming determines the language that will be used by each trunk. The lan-
guage choices are Use Primary Language, Use Secondary Language, American English, Brit-
ish English, Japanese, or Spanish. This field can be set to a specific language so that the system
can support more than two languages. If the trunk is programmed for the Primary Language,
callers who reach a voice processing system application will hear the voice prompts in the Pri-
mary Language (unless overridden by a Call Routing Announcement as described on “Voice
Processing System” on page 161). If programmed for the Secondary Language, the voice
prompts will be in the Secondary Language (unless overridden). By default all trunks are set
for the Primary Language.
See the Important note above.
IMPORTANT
Setting an endpoint’s Secondary Language field to a specific language will
not work across nodes unless all Axxess nodes in the system are at least
5.2F6 or later. This is because the older systems do not understand specific
languages and expect to receive only Primary Language or Secondary Lan-
guage values.