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ManualsBrandsCisco ManualsComputer equipmentCisco ASR 5000 Application Detection and Control Administration Guide
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System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 158 Music-On-Hold and Background Music
Music-On-Hold and Background Music
The Music-On-Hold feature not only makes waiting on hold as pleasant as possible, but it
assures the holding party that the call is still connected.
Endpoint users can listen to background music by entering the Background Music feature code
(313).
The system can be equipped with one optional external music sources for the Music-On-Hold
feature. The music source can be a customer-provided radio, tape player, or other device con-
nected to the Music On Hold (MOH) jack on the back of the Inter-Tel 5000 Base Server. When
a music source is installed, music-on-hold is enabled or disabled in DB Programming. If music
is not wanted, the system can be programmed for tick-tones or silence on hold. (The Back-
ground Music feature uses the music source connected to the unit only).
In a network, each node has its own music source(s). If a caller on Node 1 is holding for a user
on Node 2, the caller hears the music on node 2. Note that if a caller is holding for a user on
Node 1 and the call moves to Node 2 (due to a transfer, forward, or recall), the user will stop
hearing the music on Node 1 and will begin hearing the music on Node 2.
The music-on-hold option that will be heard by outside callers on the trunks in the trunk group
can be set for music, silence, tick tones, ringback, or silence. Throughout the manual, the term
“music” refers to the selected option.
Background music is interrupted for calls, pages, endpoint programming, and ringing. If you
receive complaints from IP endpoint users about losing background music, there may be a fire-
wall issue. Contact your local Inter-Tel dealer for assistance.
To turn endpoint background music on or off:
While on- or off-hook, enter the Background Music On/Off feature code (313) or press
the analog endpoint’s MUSIC button. If off-hook, hang up. The display shows
BACK-
GROUND MUSIC ON
(or OFF).
NOTE
In some circumstances, there may be broadcast restrictions associated with the
music heard by callers on hold. Check with the music's original distributor and/or
the radio station for copyright and broadcast restrictions concerning music-on-
hold.