Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Emergency Call Feature Flow Diagram
Page 147
At the time the call is processed, a minor alarm is generated by the system and sent to all
administrator endpoints. Also, if the Message Print option is enabled, the alarm message is
sent to the designated output port. See Figure 10.
Figure 10.
Emergency Call Feature Flow Diagram
Emergency Outgoing Access Lists
The Inter-Tel 5000 supports two outgoing access lists called Emergency Day Outgoing Access
and Emergency Night Outgoing Access. These lists, which are similar to the Day/Night Outgo-
ing Access lists, are programmable for CO Trunk Groups and Node IP Connection Groups.
These lists default to the Auto Extension List PP051: Auto: All Endpoints.
Ten Emergency Numbers
The system can store up to 10 emergency numbers that are dialed when the Emergency Call
feature is used.
When the Emergency Call feature code is dialed, the system selects a trunk from Trunk Group
1 and automatically dials the number programmed in the database as Emergency Number 1.
For systems operating in the US, the default Emergency Number 1 is 911. For systems operat-
ing in the European market, the default Emergency Number 1 is 999.
If a user accesses a trunk or ARS and dials Emergency Numbers 1–10, the dialed number will
automatically override all toll restrictions and trunk access programming.
If the system is installed in an area where emergency responder services such as 911or 999 are
not available, Inter-Tel recommends substituting the phone number for the local police or fire
department or the telephone company operator.
This feature can be made inoperative by removing all trunk access and/or by removing the
dialed digit string. If Emergency Call is not operational, the system presents a warning mes-
sage that the feature has been disabled. The programmer must acknowledge or change this con-
dition before system operation can continue.
Like other feature codes, the Emergency Call feature code can be changed from 911 or 999 to a
different code, if necessary.
An Emergency Number is blocked when no trunks or Emergency Numbers are programmed in
the database or when all trunks in a trunk group are busy.
If the Emergency Call feature is programmed to use ARS, Route Group 1 for local calls will be
used even if its dial patterns are reprogrammed.
Emergency Extension =
Trunk Group 1 (92001)
Emergency Number =
Alarm #11
displays
Message Print data captured,
if enabled
OR
Direct Trunk Access
Emergency Number
Endpoint user
dials the
Emergency
Inter-Tel 5000
Database Programming
911, 999, or as appropriate
Extension
to the programmed
Call placed