Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Outgoing-Access, Allowed-Answer, and Ring-In Assignments
Page 139
Outgoing-Access, Allowed-Answer, and Ring-In Assignments
Each trunk group has programmed lists of endpoints for outgoing-access, allowed-answer, and
ring-in assignments for day and night modes.
Outgoing-access assignment for a particular trunk group or node trunk group permits the end-
point user to place calls using trunks in that trunk group. Each endpoint has a default outgoing
access code programmed in the database. When the user presses the button, presses
an idle Call button, or enters the Outgoing Call feature code (8), the system automatically
selects an outgoing trunk.
Because the network does not allow users to directly access trunks on other nodes, each trunk
group’s Outgoing Access can contain only endpoints on the local node. Users must use ARS to
access trunks on other nodes.
• Allowed-answer access to a particular trunk group permits the endpoint user to answer
incoming calls on the trunks in that trunk group, even if the endpoint does not have
ring-in assignment for that trunk group. Endpoints cannot have allowed-answer assign-
ment for trunk groups on other nodes. On Inter-Tel endpoints, the individual trunk but-
ton flashes (if one exists) to indicate the ringing call. If an endpoint is programmed with
allowed-answer access only (no ring-in) for a trunk group, direct ring-in calls on that
trunk group can be answered by entering the Automatic Trunk Answer feature code
(350) or pressing the flashing individual trunk button.
• Ring-in assignment for a particular trunk group can be assigned to one or more end-
points, extension lists, or voice processing system applications; to a hunt group; to
DISA; or to a call routing table. A trunk can ring in to an endpoint or voice processing
system application on another node. The ring in destination(s) for the trunk group will
receive direct ring-in calls on trunks in that trunk group. On Inter-Tel endpoints with
ring in, the individual trunk or Call button flashes, and the display indicates a ringing
call. Allowed answer for the trunk group is automatically assigned to an endpoint with
ring in.
When Inter-Tel endpoints have outgoing-access or ring-in assignments, the associated individ-
ual trunk buttons show the status of their trunks.
Endpoints that do not appear on any of the lists cannot place or directly receive outside calls;
they are limited to intercom calls, conferences, transferred calls, and retrieving calls on system
hold. A call on system hold can only be picked up at the endpoint that placed it on hold or at an
endpoint that has an individual trunk button and has allowed-answer and/or outgoing access for
that trunk.
A private trunk group with one or more trunks can be established by programming outgoing-
access, ring-in, and allowed-answer permission for the trunk group to only one endpoint.
Answer Feature Code
For calls that are ringing or holding at the endpoint, the user may enter the Answer feature
code (351) or press the button. When more than one call is ringing or holding, the
following priority list determines which call is answered first:
• Ringing calls (ring ins, recalls, callbacks, or transfers) are answered in the order they
were received.
• Calls on individual hold are answered in the order they were placed on hold.
OUTGOING
ANSWER