Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 138 Inter-Tel Endpoint Displays
The system provides the user with advanced displays for direct ring-in calls if the endpoint has
both of the following endpoint flags enabled:
Expanded CO Call Information on Displays
and Outside Party Call Information Has Priority.
A typical direct ring in display would look like the following:
TRNK GRP 1 RINGING IN.
However, with the enhanced displays, the system will attempt to display the name of the out-
side caller on line 1 and the number of the outside caller on line 2.
When a CO call rings into the system, the system uses the following criteria to determine the
name that appears on the display endpoints. The criteria are listed from highest priority to low-
est priority.
Display Line 1
The following criteria are used to display the name on the top line of the ring-in display. This
assumes that all of the necessary endpoint flags are properly set and usernames are correctly
filled in or left blank (at the programmer’s discretion) for Call Routing Tables and Trunk
Group Names.
1. Outside Party Name provided by the Desktop Application, if available.
2. Outside Party Name provided by Caller ID, if enabled at the system-wide flag level.
3. Outside Party Name provided by System Speed Dial. If the collected number matches a
number in a Speed Dial bin, the system uses the name of the corresponding Speed Dial
bin.
4. Outside Party Number provided by the Desktop Application.
5. Outside Party Number provided by Caller ID, if enabled at the system-wide flag level.
6. Outside Party Number provided by ANI service, if enabled at the system-wide flag
level.
7. Call Routing Table Name, if the name is not blank.
8. Trunk Group Name, if the name is not blank.
9. Default Trunk Group Name (TG XXXXX).
Display Line 2
The following criteria are used to display the number on the bottom line of the ring-in display.
This assumes that all of the necessary flags are properly set.
1. Outside Party Number provided by the Desktop Application, if available.
2. Outside Party Number provided by Caller ID, if enabled at the system-wide flag level.
3. Outside Party Number provided by ANI service, if enabled at the system-wide flag
level.
4. Number Absence Reason, such as Caller ID OUT-OF-AREA or PRIVATE (blocked) mes-
sage.
5. RINGING IN display.
ANI and Caller ID information is also sent to the Voice Mail application to provide the caller’s
phone number as part of the message envelope.
Caller ID is not transmitted to Single-Line Adapters (SLAs).