Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Caller ID, DNIS, and ANI
Page 137
Caller ID, DNIS, and ANI
The system supports Caller ID, ANI, and DNIS to data about the source of the call.
• Caller ID: Caller ID (CID) information provides the calling party’s phone number and/
or name. With v2.2 and later, CID information received via an Integrated Service Digi-
tal Network (ISDN) line, analog line, or T1 circuit can be processed and sent out to an
ISDN circuit. CID information can also be propagated between nodes.
• Automatic Number Identification (ANI): ANI information identifies the caller’s
phone number. The system receives a specified number of digits.
• *ANI*: This is a form of ANI that does not have a specified number of digits. The sys-
tem receives a star (*) before the ANI digits to signal the beginning of the caller’s
phone number. Then there is another star after the digits to signal the end of the ANI
information.
• Dialed Number Identification Service (DNIS): DNIS identifies the number that was
dialed to reach your location. The system receives a base number and a specified num-
ber of digits that identify the dialed number.
• *DNIS*: This is a form of DNIS that does not have a specified number of digits. The
system receives a star (*) before the DNIS digits to signal the beginning of the dialed
number. Then there is another star after the digits to signal the end of the DNIS infor-
mation.
• *ANI*DNIS*: This is a two-stage address service that provides both the caller’s phone
number and the dialed number. It combines the *ANI* and the *DNIS* features
described above.
Inter-Tel Endpoint Displays
Whether call information appears on the Inter-Tel endpoint display and what information
appears, is determined by endpoint flags in the database. The flags include:
• Expanded CO Call Information on Displays: This flag determines whether call infor-
mation (trunk name or call information) is displayed at the endpoint. If it is enabled, the
Outside Call Party Information Has Priority flag (described below) determines what is
displayed. If it is disabled, the programmed trunk group username appears on the dis-
play. In the default state, this flag is enabled.
• Outside Party Call Information Has Priority: If the Expanded CO Call Information
flag is enabled (as described above), this flag determines what information is displayed
at the endpoint. If enabled, any call that is received on a trunk that provides outside call
information (for example, Caller ID or ANI), is identified on the endpoint’s display
with the call information. If disabled, the display shows the DID or DNIS information
for the call (if available). In the default state, this flag is enabled.
• Display Outside Name: If this flag is enabled, the endpoint user can switch between
the outside party name and number when connected to a CO call with outside party
information. The endpoint user enters the Display Outside Party Name On/Off feature
code (379). In addition, the enhanced ring-in displays provide the user with more infor-
mation such as both Caller ID name and number if available, or tell the user if a Caller
ID number is blocked or out-of-area. This is an endpoint flag that applies to Inter-Tel
endpoints only. In the default state, this flag is enabled.
IMPORTANT
The standard Advanced CO Interfaces feature is required to use the follow-
ing features.