Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 136 Enabling the Send Camp-On Notifications to Members in DND Flag
Enabling the Send Camp-On Notifications to Members in DND Flag
The Send Camp-On Notifications to Members in DND flag is located under System\Devices
and Feature Codes\Hunt Groups\Local\<Hunt Group>. This flag indicates whether or not
camp-on burst tones are sent to hunt group members that are in DND or that are logged out.
When sent to display endpoints, the display also indicates
N CALLS WAITING FOR <HUNT
GROUP>
, where N is the number of calls that are currently camped on to the hunt group. This
allows hunt group members to see the hunt group queue in real-time.
If this flag is enabled:
• UCD hunt group members that are in DND will receive Camp On notifications.
• ACD hunt group members that do NOT use agent IDs will receive Camp On notifica-
tions when the members are NOT logged in to the hunt group. This, in effect, is the
same as being in DND from the hunt group perspective.
• ACD hunt group members that use agent IDs will receive Camp On notifications only
when the agent is logged in to the hunt group and in DND. Agents also receive notifica-
tions while in wrap-up.
If the flag is disabled, which is the default setting, camp-on notifications are not sent to hunt
group members.
Programming a Mini-DSS for Agent Wrap-Up
ACD agents can program a Mini-DSS button to light while they are in wrap-up mode. When
the wrap-up timer has expired, the lamp turns off, and the agent is available for calls again. To
use this feature, the agent’s endpoint must have an available user-programmable button.
To program a Mini-DSS for agent wrap-up at an agent endpoint:
1. Enter the Program Keys feature code (397 by default).
2. Press the button to program.
3. Enter the ACD Agent Wrap-Up Terminate feature code (329 by default). The button is
now programmed for wrap-up indications.
Because the button is programmed with the ACD Agent Wrap-Up Terminate feature, agents
can also press the button to be removed from wrap-up mode. When the agent terminates the
wrap-up time, the lamp turns off.
Trunk Features
This section explains the trunk functions and programmable features.
NOTICE
Possible trunk misuse. While this system is designed to be reasonably secure against
CO trunk misuse by outside callers, there is no implied warranty that it is not vulnerable to
unauthorized intrusions and toll fraud. If the central office does not provide supervision it
will not disconnect the call when one party hangs up; it is possible for a caller to remain
connected to a CO trunk circuit. If this happens, and the caller begins dialing, the call could
be placed through the system and would then be billed to the system’s owner. The system
cannot check this type of call for toll restriction and may not register the call in SMDR. This
problem could arise when a call is connected to an endpoint or when a call is in an unsu-
pervised conference.