Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 134 Programming ACD Hunt Groups
Programming ACD Hunt Groups
ACD hunt groups have options allowing the addition of endpoint off-node devices, single line
off-node devices, and hunt group member extension lists containing local or off-node end-
points or both.
If the Remote Call Distribution Hunt Groups premium feature is not included in the node’s
software license, the off-node options will not appear in the list when programming members
for ACD hunt groups.
Operational Changes
The Station Monitor feature remains limited to a single node. Members who are logged in to a
remote node or who are logged in to the supervisor’s node from a remote node cannot be moni-
tored.
Hunt groups with remote members rely on network links among nodes. Node availability and
software version compatibility affects hunt group log-in procedures as follows:
• Hunt group members attempting to log in to all hunt groups will be logged in to only
those hunt groups on nodes that are reachable. The display of the user’s endpoint will
only indicate log-in results for reachable nodes.
• Members logging out of all hunt groups will be logged out of groups on reachable
nodes immediately and will automatically be logged out of groups on unreachable
nodes as soon as the link to the node is restored. The endpoint displays
MESSAGE
PENDING
in this case.
• When users attempt to log in to a remote hunt group on a node running system software
that is not Inter-Tel 5000, the endpoint display shows
NOT AN ACD HUNT GROUP.
• If users try to log into a hunt group on a node that is not Inter-Tel 5000, the display
shows the message
NOT AN AGENT IN THIS ACD GROUP.
Yes No CANNOT
ACCESS
RESERVED
FEATURE
Agent not
logged into
group.
AGENT
LOGGED INTO
ALL ACDS
Agent logged
into all local
hunt groups,
but not remote
where feature
disabled.
No Yes CANNOT
ACCESS
RESERVED
FEATURE
Agent not
logged into
group.
AGENT
LOGGED INTO
ALL ACDS
Agent logged
into all local,
but no remote
groups.
No No CANNOT
ACCESS
RESERVED
FEATURE
Agent not
logged into
group.
AGENT
LOGGED INTO
ALL ACDS
Agent logged
into all local,
but no remote
groups.
Table 21. Displays and Results for Logging In and Out (Continued)
Endpoint
Node
Hunt Group
Node
Login
Display
Login
Result
Login “All”
Display
Login “All”
Result